Mercedes-Benz of Lynnfield

2021 Mercedes-Benz Metris Recall

Mercedes-Benz Metris Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Seat

FREE1 OPEN RECALL

NHTSA campaign 21V106000 · 3 vehicles affected

Defect

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly.

Consequence

An improperly welded seat frame base may have reduced stability, which can increase the risk of injury to the occupant in a crash.

Corrective Action

DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZNAT.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Mercedes-Benz Metris?
  • NHTSA has issued one recall for the 2021 Mercedes-Benz Metris, affecting the seat component and involving a potentially improperly welded front passenger seat frame base.
  • The affected base may have reduced stability and increase the risk of occupant injury in a crash.
How do I check if my 2021 Mercedes-Benz Metris has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • Our team can explain whether the manufacturer remedy is still required and help you schedule service.
How much does a 2021 Mercedes-Benz Metris recall repair cost?
  • A 2021 Mercedes-Benz Metris recall repair costs nothing at an authorized dealer when the vehicle is covered by the manufacturer recall.
  • The specified remedy for this recall is replacement of the front passenger seat frame base, free of charge.
Can an independent shop fix a 2021 Mercedes-Benz Metris recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians, manufacturer diagnostic equipment, and OEM parts for recall service.
Does an open recall affect the trade-in value of the 2021 Mercedes-Benz Metris?
  • Buyers and dealers check recall status, so completing an open recall can help provide a clearer trade-in evaluation; visit our trade-in page to get started.
  • Our service team can check the VIN and explain the required remedy before you discuss your vehicle's trade-in.

Recall Service & Dealership Highlights

Protect Front Passenger Safety

NHTSA reports one seat-related recall for certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly, which can reduce seat stability and increase the risk of injury in a crash. Waiting to verify the recall can leave a known safety concern unresolved, especially when family members, coworkers, or other passengers ride in front. Mercedes-Benz of Lynnfield can check the VIN and explain whether the recall applies. If it does, the manufacturer-specified seat frame base replacement is performed by an authorized dealer at no charge to the owner.

Expert Care Near Lynnfield

Mercedes-Benz of Lynnfield gives drivers in Lynnfield, Peabody, Wakefield, Saugus, and surrounding North Shore communities a trusted place for recall service. Factory-trained technicians use manufacturer diagnostic tools to verify the VIN and confirm the correct repair. When the recall applies, the team follows the manufacturer's procedure and uses OEM parts for the seat frame base replacement. This specialized approach helps ensure the remedy is handled correctly rather than treated like ordinary maintenance. Visit us at 385 Broadway, Rte 1 North, Lynnfield, MA, and let Mercedes-Benz of Lynnfield help resolve your recall with clear communication and reassuring, professional care.

Start With a Free VIN Check

Begin by locating your VIN and contacting our service department for a recall check. Bring the Metris to Mercedes-Benz of Lynnfield so our team can verify whether the seat recall remains open and explain the next step. If you received a notice, bring it with you; if you are unsure whether an earlier repair was completed, still make an appointment because the check is free. Use our schedule an appointment page to choose a convenient visit. Prompt action can help address the safety concern and keep your vehicle ready for the road.