Mercedes-Benz of Lynnfield

2021 Mercedes-Benz GLS-Class Recall

Mercedes-Benz GLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Instrument Panel

FREE1 OPEN RECALL

NHTSA campaign 20V089000 · 2,101 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 CLA250, CLA250 4MATIC and CLA35 AMG 4MATIC, 2020-2021 GLE350, GLE350 4MATIC, GLE450 4MATIC, GLS450 4MATIC and GLS580 4MATIC and 2021 GLE53 AMG Coupe, GLE63S AMG 4MATIC, GLS63 AMG 4MATIC and Maybach GLS600 4MATIC vehicles. The instrument cluster software may deactivate the illumination of certain interior switches (switch bar, overhead control unit, steering wheel) if the hazard lights are turned on and the ignition switch is in the 'off' position.

Consequence

If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began March 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020030019.

Instrument Panel1

FREE1 OPEN RECALL

NHTSA campaign 20V089000 · 2,101 vehicles affected

Defect

Consequence

If the interior switches are not illuminated, they may be more difficult to find and operate, increasing the risk of a crash.

Corrective Action

Software1

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Mercedes-Benz GLS-Class?

NHTSA has issued two recalls for the 2021 Mercedes-Benz GLS-Class, affecting the Instrument Panel and Software components.
The Instrument Panel recall involves switch illumination, and the Software recall involves the emergency call system’s vehicle-location communication.

How do I check if my 2021 Mercedes-Benz GLS-Class has an open recall?

You can check your 2021 Mercedes-Benz GLS-Class at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
The VIN check identifies whether a manufacturer recall remains open for your specific vehicle.

How much does a 2021 Mercedes-Benz GLS-Class recall repair cost?

A 2021 Mercedes-Benz GLS-Class recall repair costs the owner nothing when completed by an authorized franchise dealer.
The manufacturer specifies the remedy, which may include a software update performed by a dealer or through an over-the-air update.

Can an independent shop fix a 2021 Mercedes-Benz GLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2021 Mercedes-Benz GLS-Class at no charge.
An authorized dealer has the manufacturer diagnostic tools, repair procedures, and software access required for the recall remedy.

Does an open recall affect the trade-in value of the 2021 Mercedes-Benz GLS-Class?

Buyers and dealers check recall status, so completing an open recall can help present your 2021 Mercedes-Benz GLS-Class for appraisal with its safety campaigns addressed; visit our trade-in page to begin.
Mercedes-Benz of Lynnfield can check the VIN and explain which manufacturer remedy applies before you discuss your vehicle’s next steps.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA identifies two recalls for the 2021 Mercedes-Benz GLS-Class. The Instrument Panel campaign concerns software that may turn off illumination for certain interior switches when the hazard lights are on and the ignition is off, making those controls harder to find and increasing crash risk. The Software campaign concerns the communication module and the emergency call system, which may transmit an incorrect vehicle location after a crash and delay responders at the right place. Waiting leaves these safety concerns unresolved. A prompt VIN check can determine whether either remedy remains open, and eligible recall repairs are completed free of charge by an authorized dealer.

Authorized Mercedes-Benz Care

Mercedes-Benz of Lynnfield provides authorized recall service for drivers in Lynnfield, MA, as well as Peabody, Saugus, Wakefield, Reading, Salem, and surrounding communities. Factory-trained technicians follow Mercedes-Benz procedures and use manufacturer diagnostic tools to verify the VIN, identify open campaigns, and complete the specified remedy. Genuine OEM parts and approved software updates help ensure the work matches the manufacturer’s requirements. Recall repairs are performed at no charge to the owner. At Mercedes-Benz of Lynnfield, the team can also explain the repair process clearly and help you review service specials for other eligible service needs.

Start With a VIN Check

Begin by checking your VIN through NHTSA.gov or by contacting Mercedes-Benz of Lynnfield. If an open campaign appears, bring the vehicle to the service department so the team can verify the condition and perform the manufacturer remedy. If you are unsure whether a previous repair was completed, schedule service anyway—the VIN check is free and helps remove uncertainty. Use our schedule service page to choose a convenient visit. Bring any recall notice you received, although the service team can begin with the VIN and guide you through the next steps.