Mercedes-Benz of Lynnfield

2021 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

SCHEDULE NOW Call Us View Specials

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Seat

FREE1 OPEN RECALL

NHTSA campaign 21V230000 · 8,634 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2021 C-Class, E-Class, E-Class Coupe and Convertible, GLC, CLS, AMG GT 4-door Coupe and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. A faulty electrical contact within the seat position switch may prevent the driver and passenger air bags and seat belt force limiters from properly activating during a crash.

Consequence

Air bags and seat belts that do not perform properly in a crash can increase the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will replace the seat position switches, free of charge. The recall is expected to begin May 31, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Don't Want To Service? Sell Us Your Car!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Mercedes-Benz CLS-Class?

NHTSA has issued one recall for the 2021 Mercedes-Benz CLS-Class, affecting the seat component.
The recall concerns a faulty electrical contact within the seat position switch that may prevent the driver and passenger airbags and seat belt force limiters from properly activating in a crash.

How do I check if my 2021 Mercedes-Benz CLS-Class has an open recall?

You can check your 2021 Mercedes-Benz CLS-Class VIN at NHTSA.gov or receive a free VIN check at our service department.
Mercedes-Benz of Lynnfield can confirm whether the manufacturer remedy remains open and help arrange the repair.

How much does a 2021 Mercedes-Benz CLS-Class recall repair cost?

A 2021 Mercedes-Benz CLS-Class recall repair costs nothing when completed by an authorized dealer because the manufacturer remedy is performed at no charge to the owner.
The seat position switch replacement associated with this recall is a manufacturer-specified remedy.

Can an independent shop fix a 2021 Mercedes-Benz CLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Mercedes-Benz of Lynnfield has factory-trained technicians, manufacturer diagnostic tools, and OEM parts for authorized recall service.

Does an open recall affect the trade-in value of the 2021 Mercedes-Benz CLS-Class?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in process; visit our trade-in page to get started.
Our team can help you check the VIN before you discuss your vehicle’s next step.

Recall Service & Dealership Highlights

Protective Recall Service

NHTSA reports one recall for the 2021 Mercedes-Benz CLS-Class involving the seat component. A faulty electrical contact within the seat position switch may prevent the driver and passenger airbags and seat belt force limiters from properly activating during a crash. Airbags and seat belts that do not perform properly can increase the risk of injury. Waiting leaves uncertainty around an important occupant-protection system, especially if you received a manufacturer notice or do not know whether prior service was completed. A free VIN check identifies the vehicle’s status, and the authorized remedy replaces the affected seat position switches at no charge when applicable.

Factory-Authorized Expertise

Mercedes-Benz of Lynnfield provides recall assistance for drivers throughout Lynnfield, MA, and nearby communities including Peabody, Salem, Saugus, Wakefield, and surrounding North Shore areas. Our factory-trained technicians use manufacturer diagnostic tools to verify the VIN and identify the correct repair. When the recall applies, the manufacturer remedy is completed with OEM parts at no charge to the owner. Choosing an authorized Mercedes-Benz service department helps ensure the seat position switch concern is handled according to the manufacturer’s repair procedure. Mercedes-Benz of Lynnfield is located at 385 Broadway, Rte 1 North, Lynnfield, MA 01940.

Simple Next Steps

Start by checking your VIN with NHTSA.gov or contacting our service department for a free recall check. If the recall is open, bring your 2021 Mercedes-Benz CLS-Class to Mercedes-Benz of Lynnfield so our team can confirm the repair and complete the manufacturer remedy. If you are unsure whether the seat position switch was replaced, schedule an appointment anyway; uncertainty is a reason to check, not a reason to wait. We can help you understand the process, and service financing may help you get service now and pay later for eligible non-recall needs.