Mercedes-Benz of Lynnfield

2020 Mercedes-Benz S-Class Recall

Mercedes-Benz S-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

14 recalls found · All repairs FREE

Air Conditioner

FREE2 OPEN RECALLS

NHTSA campaign 19V587000 · 18,392 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.

Consequence

If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Mercedes-Benz S-Class?
  • NHTSA recall information identifies 14 recalls involving the Air Conditioner, Door Trim, Electrical System, Structure, Suspension, Headlight, Dashboard, Emergency Call eCall, Electronic Stability Control, Structure Roof and Pillars, Electrical System Software, and Communication Module.
  • The reported concerns include water intrusion, detached trim or panels, software faults, suspension wear, electrical malfunctions, structural weaknesses, and eCall communication problems.
How do I check if my 2020 Mercedes-Benz S-Class has an open recall?
  • You can check the VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • Bring the vehicle to an authorized dealer if the VIN identifies an open manufacturer recall.
How much does a 2020 Mercedes-Benz S-Class recall repair cost?
  • A 2020 Mercedes-Benz S-Class recall repair costs nothing when the remedy is completed by an authorized dealer.
  • The manufacturer specifies the remedy, and the authorized franchise dealer performs covered recall work at no charge to the owner.
Can an independent shop fix a 2020 Mercedes-Benz S-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • An independent shop may handle other repairs, but it cannot provide the manufacturer's authorized recall remedy under the factory campaign.
Does an open recall affect the trade-in value of the 2020 Mercedes-Benz S-Class?
  • Buyers and dealers check recall status, so completing an open recall can help avoid questions during a trade-in appraisal.
  • When you are ready to discuss value, visit our trade-in page.

Recall Service & Dealership Highlights

Protect Against Recall Risks

NHTSA recall information describes risks involving water entering the cabin, electrical shorts, fire, disabled emergency calling, detached door trim, unlit controls, structural separation, suspension wear, steering or headlight faults, dashboard air-bag interference, incorrect eCall location, and unexpected vehicle pull during evasive maneuvers. Some issues can worsen without an obvious warning, while others may affect control or emergency response. Waiting can leave a safety-related condition unresolved. A complimentary VIN check identifies whether your individual vehicle has an open campaign, helping you replace uncertainty with a clear next step and timely manufacturer remedy.

Authorized Mercedes-Benz Care

Mercedes-Benz of Lynnfield serves Lynnfield, Peabody, Wakefield, Saugus, and nearby North Shore communities with factory-trained technicians familiar with Mercedes-Benz recall procedures. Our team uses manufacturer diagnostic tools and OEM parts when the campaign calls for replacement components. If your VIN matches an open recall, the manufacturer remedy is completed at no charge to you through our authorized franchise dealership. We will explain the repair, answer questions, and help coordinate a convenient visit. Mercedes-Benz of Lynnfield is located at 385 Broadway, Rte 1 North, Lynnfield, MA 01940.

Start With a Free VIN Check

Begin by locating your VIN and contacting Mercedes-Benz of Lynnfield. We can check for open recalls, explain the applicable manufacturer remedy, and arrange the visit needed to complete it. Bring the vehicle in even if you are unsure whether recall work was previously performed; the VIN check is free and removes the guesswork. Use our schedule service option to choose a convenient appointment, or schedule an appointment with the service team. Prompt action helps address safety concerns before they affect your drive.