Mercedes-Benz of Lynnfield

2020 Mercedes-Benz GLA-Class Recall

Mercedes-Benz GLA-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Structure Roof and Pillars

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module

FREE2 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure Roof and Pillars1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module2

FREE2 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Consequence

Corrective Action

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Mercedes-Benz GLA-Class?

NHTSA has identified three recalls for the 2020 Mercedes-Benz GLA-Class involving Structure Roof and Pillars and the Communication Module.
The Structure Roof and Pillars recall concerns possible deterioration of panoramic-roof front-panel adhesive.
The two Communication Module recalls concern Emergency Call activation and software that may communicate an incorrect vehicle location.

How do I check if my 2020 Mercedes-Benz GLA-Class has an open recall?

You can check your 2020 Mercedes-Benz GLA-Class by VIN at NHTSA.gov or receive a free VIN check at our service department.
Our team can confirm whether an open manufacturer recall applies and explain the required remedy.

How much does a 2020 Mercedes-Benz GLA-Class recall repair cost?

A 2020 Mercedes-Benz GLA-Class recall repair costs the owner nothing when completed by an authorized dealer.
The manufacturer specifies the remedy, and qualifying recall work is performed at no charge.

Can an independent shop fix a 2020 Mercedes-Benz GLA-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2020 Mercedes-Benz GLA-Class at no charge.
Factory-trained technicians use manufacturer diagnostic tools and the approved repair process.

Does an open recall affect the trade-in value of the 2020 Mercedes-Benz GLA-Class?

Buyers and dealers check recall status, so an open recall may affect evaluation of a 2020 Mercedes-Benz GLA-Class; value your trade-in.
Completing an open safety remedy can help document that the manufacturer repair has been addressed.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recall information identifies three recalls associated with the 2020 Mercedes-Benz GLA-Class. A panoramic-roof front panel may lose adhesive strength and detach, creating a road hazard and increasing crash risk. Communication Module concerns may disable Emergency Call or cause the system to send responders to an incorrect location after a crash, potentially delaying help or directing it to the wrong place. Waiting can leave these safety issues unresolved. A free VIN check determines whether a remedy is open, and an authorized dealer completes the manufacturer’s corrective action without charge.

Factory-Trained Recall Care

At Mercedes-Benz of Lynnfield, factory-trained technicians use manufacturer diagnostic tools and OEM parts when performing eligible recall remedies. That means the inspection, activation, software update, or front-panel replacement follows the manufacturer’s defined process and is completed at no charge when the VIN qualifies. Located in Lynnfield, MA, our dealership serves drivers from Peabody, Salem, Wakefield, Saugus, and nearby North Shore communities. Our team can review the VIN, explain the recall status, and help you schedule an appointment with confidence.

Simple Next Steps

Start with the VIN: contact our service department or use NHTSA.gov to check for an open recall. If a recall applies, bring the vehicle to Mercedes-Benz of Lynnfield so our technicians can perform the specified remedy. Even if you are unsure whether a previous repair was completed, schedule service for a complimentary check. Bring any manufacturer notice you received, and ask our team about the next step. The sooner an open safety remedy is confirmed and completed, the sooner you can drive with greater reassurance.