Mercedes-Benz of Lynnfield

2020 Mercedes-Benz C-Class Recall

Mercedes-Benz C-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

18 recalls found · All repairs FREE

Structure Roof and Pillars

FREE2 OPEN RECALLS

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure Roof and Pillars2

FREE2 OPEN RECALLS

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module3

FREE3 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Electrical System Software4

FREE4 OPEN RECALLS

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Battery Cable Connection1

FREE1 OPEN RECALL

NHTSA campaign 20V776000 · 2,563 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2020 AMG GLC 63 4MATIC vehicles. The power supply cable on the starter might not have been installed correctly, possibly allowing the cable to chafe against the starter housing and short-circuit.

Consequence

If the power supply cable short-circuits, it can result in a stall, increasing the risk of a crash. In addition, a short-circuit can increase the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will inspect the starter harness and power supply cable installation, and correct it as necessary, free of charge. Owners were notified of the safety risk on January 27, 2021. A second notice will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.

Power Steering1

FREE1 OPEN RECALL

NHTSA campaign 20V651000 · 2,533 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLC300, GLC350e, GLC43 AMG, and GLC63 AMG vehicles. The power steering control unit wiring harness may have been damaged during the production process, possibly resulting in a loss of power steering assist or an electrical short-circuit.

Consequence

A loss of power steering assist can increase the risk of a crash. Additionally, If the wiring harness short-circuits, there is an increased risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will inspect the wiring harness, and replace it if necessary, free of charge. The recall is expected to begin December 22, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020110012.

Wiring Harness1

FREE1 OPEN RECALL

NHTSA campaign 20V607000 · 7 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLC 350e hybrid electric vehicles. The high-voltage wiring harness shield may not withstand the electrical loads produced under certain driving conditions, possibly causing an electrical malfunction and resulting in a stall.

Consequence

A vehicle stall can increase the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the high-voltage wiring harness, free of charge. The recall began December 11, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020110008.

Engine2

FREE2 OPEN RECALLS

NHTSA campaign 20V364000 · 88 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 C300, E350, and GLC300 vehicles equipped with turbocharged 4-cylinder gasoline engines. The screws that retain the turbocharger oil feed and return lines may not have been properly tightened, possibly resulting in an oil leak.

Consequence

An oil leak in the presence of an ignition source such as hot engine or exhaust components can increase the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will inspect the turbocharger oil lines and tighten them as necessary, free of charge. The recall began August 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020070017.

Seat1

FREE1 OPEN RECALL

NHTSA campaign 20V328000 · 1,352 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 E450, AMG E63S, GLC300, AMG GLC43, AMG GLC63, AMG GT53, and AMG GT63 vehicles equipped with rear seatbacks that can be electrically unlatched. The left-rear seatback latch may not be strong enough to withstand certain loads. If cargo were to strike the left-rear seatback, the latch may fail.

Consequence

In the event of a crash, if the left-rear seatback latch fails, it can increase the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will replace the left-rear seatback latch, free of charge. The recall began August 17, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020070004.

Air Bag1

FREE1 OPEN RECALL

NHTSA campaign 19V685000 · 2,215 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019-2020 A 220 and A 220 4MATIC, 2020 CLA 250, CLA 250 4 MATIC, GLC 300 Coupe 4MATIC, GLC 300 and GLC 300 4MATIC vehicles. The driver's side front airbag modules may not have been properly bolted down.

Consequence

In the event of a crash necessitating deployment of the driver's front airbag, the airbag may not deploy properly, increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the driver airbag module and replace it, as necessary, free of charge. The recall is expected to begin November 26, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019100001.

Forward Collision Avoidance System1

FREE1 OPEN RECALL

NHTSA campaign 19V540000 · 1,957 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 C300 Cabrio, C300A Cabrio 4MATIC, C300 Coupe, C300 Coupe 4MATIC, C300, C300 4MATIC, C43 AMG Cabrio 4MATIC, C43 AMG Coupe 4MATIC, C43 AMG 4MATIC, C63 AMG Cabrio, C63S AMG Cabrio, C63 AMG Coupe, C63S AMG Coupe, C63 AMG, C63S AMG, CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E300, E300 4MATIC, E450 Cabrio, E450 Cabrio 4MATIC, E450 Coupe, E450 Coupe 4MATIC, E450 Wagon 4MATIC, E450 4MATIC, E53 AMG Cabrio 4MATIC, E53 AMG Coupe 4MATIC, E53 AMG 4MATIC, E63S AMG

Consequence

An impaired Active Brake Assist may not automatically apply partial or full braking as expected, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the radar sensor control unit software, free of charge. The recall began September 13, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080008.

Seat Belt1

FREE1 OPEN RECALL

NHTSA campaign 21V032000 · 24,550 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2021 C300, 2017-2020 AMG C43, and AMG C63 vehicles. The front seat belts might not fully retract to their stowed position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, Occupant Crash Protection.

Consequence

If the seat belt does not fully retract, the occupant may find the operation of the seat belt inconvenient and not wear it, increasing the risk of injury in the event of a crash.

Corrective Action

MBUSA will notify owners, and dealers will check the retraction function of the front seat belts and adjust the damping foam within the B-pillars, as necessary, free of charge. The recall is expected to begin March 23, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021020010.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Mercedes-Benz C-Class?

NHTSA has issued 12 recalls for the 2020 Mercedes-Benz C-Class involving Structure Roof and Pillars, Communication Module, Electrical System Software, Engine, and Seat Belt components.
Reported risks include a detachable panoramic-roof panel, delayed or inaccurate emergency response, incorrect stability-control operation, engine oil leaks that may increase fire risk, and front seat belts that may not fully retract.

How do I check if my 2020 Mercedes-Benz C-Class has an open recall?

You can check your 2020 Mercedes-Benz C-Class VIN at NHTSA.gov or receive a free VIN check at our service department.
Mercedes-Benz of Lynnfield can confirm applicable campaigns and explain the required manufacturer remedy.

How much does a 2020 Mercedes-Benz C-Class recall repair cost?

A 2020 Mercedes-Benz C-Class recall repair costs nothing when completed by an authorized dealer under the manufacturer recall remedy.
Eligible inspections, software updates, replacements, and adjustments are performed at no charge to the owner.

Can an independent shop fix a 2020 Mercedes-Benz C-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2020 Mercedes-Benz C-Class at no charge.
An authorized dealer has the manufacturer procedures, diagnostic equipment, and OEM parts required for recall completion.

Does an open recall affect the trade-in value of the 2020 Mercedes-Benz C-Class?

Buyers and dealers check recall status, so an open recall can affect the evaluation of a 2020 Mercedes-Benz C-Class; visit our trade-in page to get started.
Completing an eligible recall may provide useful documentation when you discuss your vehicle's value.

Recall Service & Dealership Highlights

Protect Occupant Safety

NHTSA reports issues that may affect panoramic-roof panel bonding, emergency-call communication, vehicle-location accuracy, Electronic Stability Program operation, turbocharger oil lines, and front seat-belt retraction. These conditions can create road hazards, delay emergency responders, increase crash risk, or increase the possibility of fire. Waiting can leave a known safety concern unresolved, even when the vehicle seems to drive normally. Mercedes-Benz of Lynnfield urges owners to check the VIN promptly and arrange the appropriate remedy. Recall repairs are designed by the manufacturer and completed at no charge by an authorized franchise dealer.

Factory-Authorized Expertise

Mercedes-Benz of Lynnfield serves Lynnfield, Peabody, Wakefield, Saugus, and nearby North Shore communities with factory-trained technicians who understand Mercedes-Benz safety campaigns. Our team uses manufacturer diagnostic tools, repair procedures, and OEM parts to inspect the vehicle and complete the applicable recall remedy correctly. Whether the repair involves software, an emergency-call communication module, a panoramic-roof panel, turbocharger oil lines, or seat-belt adjustment, the work is performed according to manufacturer requirements. Contact Mercedes-Benz of Lynnfield at 781-868-4139, review service specials, and schedule an appointment.

Start With a VIN Check

Start by locating your VIN and requesting a recall check, then bring the 2020 Mercedes-Benz C-Class to Mercedes-Benz of Lynnfield for any applicable remedy. If you are uncertain whether a previous owner completed a campaign, schedule service anyway—the VIN check is free and can clarify the next step. Our team can inspect the campaign status, explain what the manufacturer requires, and arrange the repair when needed. Do not postpone a safety-related concern because the vehicle feels normal. A quick check helps you drive with greater confidence throughout Lynnfield, MA, and nearby communities.