Mercedes-Benz of Lynnfield

2019 Mercedes-Benz SLC-Class Recall

Mercedes-Benz SLC-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Communication Module

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Mercedes-Benz SLC-Class?
  • NHTSA has issued one recall for the 2019 Mercedes-Benz SLC-Class, affecting the Communication Module.
  • The software may fail to communicate the correct vehicle location through the emergency call system after a crash.
  • The remedy is a free software update performed by a dealer or through an over-the-air update.
How do I check if my 2019 Mercedes-Benz SLC-Class has an open recall?
  • You can check your 2019 Mercedes-Benz SLC-Class VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Lynnfield can verify the vehicle’s open recall status and explain whether a remedy remains to be completed.
  • Call 781-868-4139 or schedule service online.
How much does a 2019 Mercedes-Benz SLC-Class recall repair cost?
  • A 2019 Mercedes-Benz SLC-Class recall repair costs nothing at an authorized dealer when the vehicle qualifies for the manufacturer remedy.
  • The Communication Module software update is performed free of charge.
  • Ask the service team to check your VIN before arranging the repair.
Can an independent shop fix a 2019 Mercedes-Benz SLC-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • An authorized Mercedes-Benz dealer can access the campaign information and apply the specified Communication Module software update.
  • Mercedes-Benz of Lynnfield can arrange the recall service for your vehicle.
Does an open recall affect the trade-in value of the 2019 Mercedes-Benz SLC-Class?
  • Buyers and dealers check recall status, so completing an open recall can help provide a clearer trade-in evaluation.
  • Use our trade-in page to begin the vehicle valuation process.
  • Complete the free VIN check before discussing your next vehicle.

Recall Service & Dealership Highlights

Protect Emergency Response

NHTSA identifies one recall affecting the Communication Module in certain 2019 Mercedes-Benz SLC-Class vehicles. The software may fail to send the correct vehicle location through the eCall emergency system after a crash. If responders are directed to the wrong location, assistance could be delayed, increasing the risk of injury. Do not wait to verify the repair, especially if you have received a manufacturer notice or cannot remember whether the recall was completed. Mercedes-Benz of Lynnfield can check your VIN and confirm the appropriate remedy. The Communication Module software update is performed free of charge when the vehicle qualifies for the manufacturer recall campaign.

Authorized Mercedes-Benz Expertise

Mercedes-Benz of Lynnfield provides recall service for drivers in Lynnfield, Peabody, Salem, Saugus, Wakefield, and nearby North Shore communities. Our factory-trained technicians follow Mercedes-Benz repair procedures and use manufacturer diagnostic tools to identify the vehicle’s campaign status. When a remedy is required, the team applies the specified Communication Module software update and uses the appropriate OEM resources. Recall repairs are completed at no charge to the owner when covered by the manufacturer. Visit us at 385 Broadway, Rte 1 North, Lynnfield, MA 01940, or call 781-868-4139 for assistance with your 2019 Mercedes-Benz SLC-Class.

Start With a Free VIN Check

Begin by locating your VIN and contacting Mercedes-Benz of Lynnfield. Our service team can check for an open Communication Module recall, explain what the campaign means, and arrange the next step. Bring the vehicle in for the manufacturer remedy, or schedule an appointment online at a convenient time. Schedule service even if you are unsure whether the repair was completed, because the VIN check is free. The team can also answer questions about the manufacturer notice and recall process. If you need additional work, ask about service specials while arranging your visit.