Mercedes-Benz of Lynnfield

2019 Mercedes-Benz GLS-Class Recall

Mercedes-Benz GLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Software

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Mercedes-Benz GLS-Class?
  • NHTSA has issued one recall for the 2019 Mercedes-Benz GLS-Class, affecting the Software component.
  • The communication-module software may send an incorrect vehicle location through the eCall emergency system after a crash.
  • The consequence is that emergency responders could be dispatched to the wrong location, increasing the risk of injury.
How do I check if my 2019 Mercedes-Benz GLS-Class has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • The dealership can compare your vehicle’s VIN with the manufacturer’s open recall records.
  • If the recall is open, the dealership can explain the required remedy and arrange service.
How much does a 2019 Mercedes-Benz GLS-Class recall repair cost?
  • A 2019 Mercedes-Benz GLS-Class recall repair is free at an authorized dealer.
  • The communication-module software update is the manufacturer’s specified remedy.
  • Contact the service department to confirm the VIN and arrange the no-charge repair.
Can an independent shop fix a 2019 Mercedes-Benz GLS-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians and manufacturer procedures for recall work.
  • The remedy may be completed by a dealer or through an over-the-air software update when applicable.
Does an open recall affect the trade-in value of the 2019 Mercedes-Benz GLS-Class?
  • Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in process.
  • Use the trade-in page to begin discussing your vehicle’s next steps.
  • Schedule a VIN check before trading to understand whether the manufacturer remedy remains open.

Recall Service & Dealership Highlights

Protect Emergency Response

NHTSA reports one Software recall for the 2019 Mercedes-Benz GLS-Class. The communication module may fail to provide the correct vehicle location through the eCall emergency system during a crash. If responders are sent to the wrong location, help could be delayed and the risk of injury after a collision may increase. Because this issue concerns emergency response rather than everyday drivability, the vehicle may seem normal while the safety concern remains. Do not postpone a VIN check if you received a recall notice, are unsure whether a prior owner completed the repair, or want reassurance before your next trip. The manufacturer’s software remedy is provided at no charge.

Local Mercedes-Benz Expertise

Mercedes-Benz of Lynnfield provides authorized recall service in Lynnfield, MA, for drivers from Peabody, Saugus, Wakefield, Reading, and nearby North Shore communities. Factory-trained technicians use manufacturer diagnostic tools, approved procedures, and OEM parts or software remedies when completing Mercedes-Benz safety campaigns. The team can check your VIN against open recall records, explain the communication-module issue, and perform the manufacturer-specified update at no charge when applicable. Visit Mercedes-Benz of Lynnfield at 385 Broadway, Rte 1 North, Lynnfield, MA 01940, or call 781-868-4139 for assistance with your 2019 Mercedes-Benz GLS-Class.

Start With a Free VIN Check

Begin by locating your vehicle identification number and contacting Mercedes-Benz of Lynnfield. The service team can check the VIN, confirm whether the Software recall is open, and explain what happens next. Bring the vehicle in when an appointment is arranged, or schedule service online. If you are unsure whether the repair was already completed, schedule an appointment anyway because the check is free and helps remove uncertainty. Ask about the available remedy, bring any recall correspondence, and let the factory-trained team handle the manufacturer process. Prompt action helps ensure the eCall system can communicate the vehicle’s location correctly when it matters most.