Mercedes-Benz of Lynnfield

2019 Mercedes-Benz GLE-Class Recall

Mercedes-Benz GLE-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Emergency Call eCall

FREE2 OPEN RECALLS

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Mercedes-Benz GLE-Class?
  • NHTSA has issued three recalls for the 2019 Mercedes-Benz GLE-Class involving Emergency Call eCall and Structure components.
  • Two Emergency Call eCall recalls involve communication-module software or activation that could affect emergency calling or location information.
  • One Structure recall involves front-panel adhesive bonding that could allow the panel to detach and become a road hazard.
How do I check if my 2019 Mercedes-Benz GLE-Class has an open recall?
  • You can check the VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • The VIN check identifies whether an open manufacturer recall remains for that specific vehicle.
  • Call 781-868-4139 or schedule service for assistance.
How much does a 2019 Mercedes-Benz GLE-Class recall repair cost?
  • A 2019 Mercedes-Benz GLE-Class recall repair is free at an authorized dealer when the vehicle has an applicable open recall.
  • The manufacturer remedy may include a software update, communication-module inspection and activation, or front-panel replacement.
Can an independent shop fix a 2019 Mercedes-Benz GLE-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • Authorized technicians use the manufacturer’s diagnostic tools, procedures, and OEM parts or components required for the repair.
Does an open recall affect the trade-in value of the 2019 Mercedes-Benz GLE-Class?
  • Buyers and dealers check recall status, so completing an open recall can help provide clearer information during a trade-in evaluation.
  • Review trade-in options through our trade-in page and confirm recall status with a VIN check first.

Recall Service & Dealership Highlights

Safety Recall Risks

NHTSA identifies three recalls for the 2019 Mercedes-Benz GLE-Class. Two involve the Emergency Call eCall component: communication-module software may send an incorrect vehicle location after a crash, or the module may have been deactivated during service and leave eCall disabled. Either condition could delay emergency assistance or send responders to the wrong location. The Structure recall concerns adhesive bonding for the front panel; deterioration could allow the panel to detach and become a road hazard, increasing crash risk. Because these concerns involve emergency communication and vehicle structure, waiting to check the VIN can leave an important safety remedy unresolved.

Authorized Dealer Care

Mercedes-Benz of Lynnfield provides authorized recall service for drivers in Lynnfield, MA, and nearby communities. Factory-trained technicians use Mercedes-Benz diagnostic tools to identify the vehicle’s open recall and follow the manufacturer’s repair procedure. Depending on the recall, the remedy may include a communication-module software update, module inspection and activation, or front-panel replacement. OEM parts and manufacturer-directed procedures support accurate completion, and an applicable recall remedy is performed at no charge. Call Mercedes-Benz of Lynnfield at 781-868-4139 or schedule an appointment for help with the next step.

Start With a Free VIN Check

Start by checking the VIN through NHTSA.gov or the Mercedes-Benz of Lynnfield service department. If the vehicle has an open recall, bring it in so the authorized team can complete the manufacturer remedy at no charge. You can schedule service even if you are unsure whether a previous repair was completed; the VIN check helps clarify the status before work begins. Acting promptly is especially important when a recall involves emergency calling or a component that could become a road hazard. Contact the dealership, arrange an appointment, and take the next step with confidence.