Mercedes-Benz of Lynnfield

2019 Mercedes-Benz GLC-Class Recall

Mercedes-Benz GLC-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

10 recalls found · All repairs FREE

Structure Roof and Pillars

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module

FREE2 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure Roof and Pillars1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module2

FREE2 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Consequence

Corrective Action

Battery Cable Connection1

FREE1 OPEN RECALL

NHTSA campaign 20V776000 · 2,563 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2020 AMG GLC 63 4MATIC vehicles. The power supply cable on the starter might not have been installed correctly, possibly allowing the cable to chafe against the starter housing and short-circuit.

Consequence

If the power supply cable short-circuits, it can result in a stall, increasing the risk of a crash. In addition, a short-circuit can increase the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will inspect the starter harness and power supply cable installation, and correct it as necessary, free of charge. Owners were notified of the safety risk on January 27, 2021. A second notice will be sent once the remedy is available. Owners may contact MBUSA customer service at 1-800-367-6372.

Label1

FREE1 OPEN RECALL

NHTSA campaign 19V914000 · 10,041 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 GLC 300 4MATIC coupe, AMG GLC 43 Coupe, AMG GLC 43, AMG GLC 63, GLC 300, GLC 350e 4MATIC, GLC300 4MATIC, AMG GLC 63 Coupe, and AMG GLC 63 S Coupe vehicles. The passenger side sun visor may have incorrect air bag warning labels, written in a foreign language. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, Occupant Crash Protection.

Consequence

If an air bag label is in a foreign language, an occupant may not be aware of the risks to children sitting in the front seat, increasing the risk of injury in the event of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect the air bag warnings and replace them, as necessary, free of charge. The recall began March 3, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020014.

Power Steering2

FREE2 OPEN RECALLS

NHTSA campaign 19V822000 · 3 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 GLC300 and GLC300 4MATIC vehicles. The electrical connection between the power steering electric motor and the control unit may fail, resulting in the loss of electric power steering assist.

Consequence

A loss of power steering assist would require a greater steering effort to control the vehicle, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the electric power steering control unit, free of charge. The recall began December 20, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019110014.

Seat Belt1

FREE1 OPEN RECALL

NHTSA campaign 19V788000 · 29,720 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018 E400 Wagon 4MATIC, E400 4MATIC, E43 AMG 4MATIC, 2018-2019 E63S AMG 4MATIC Wagon, E63 AMG 4MATIC Wagon, E300, E300 4MATIC, GLC63S Coupe AMG 4MATIC, 2019 CLS450, CLS450 4MATIC, CLS53 AMG 4MATIC, E450 Wagon, E53 AMG 4MATIC, GLC300, GLC63 AMG Coupe 4MATIC, G550 4MATIC, G63 AMG, GLC300 Coupe 4MATIC, GLC300 4MATIC, GLC350e 4MATIC, GLC43 AMG Coupe 4MATIC, GLC43 AMG 4MATIC, GLC63 AMG 4MATIC, GT63 AMG four-door 4MATIC, and GT63S AMG four-door 4MATIC vehicles.

Consequence

The electric PRE-SAFEÃ‚Â«-function and the seat belt pretensioners may not deploy during a crash, increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the front seat belt buckles, replacing them as necessary, free of charge. The recall began March 13, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020020017.

Air Bag2

FREE2 OPEN RECALLS

NHTSA campaign 18V905000 · 809 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2018-2019 Mercedes-Benz GLC63 AMG Coupe, GLC63S AMG Coupe, and GLC63 vehicles. In the event of a crash, the frontal air bag may have a delayed deployment for certain unbelted front seat passengers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, Occupant Crash Protection.

Consequence

A delay in the air bag deployment can increase the risk of injury.

Corrective Action

MBUSA has notified owners, and dealers will update the air bag control unit software parameters, free of charge. The recall began March 1, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019020004.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Mercedes-Benz GLC-Class?

NHTSA has issued 10 recalls associated with the 2019 Mercedes-Benz GLC-Class, involving Structure Roof and Pillars, Communication Module, Battery Cable Connection, Label, Power Steering, Seat Belt, and Air Bag.
The VIN determines which campaigns apply and whether a remedy remains open.

How do I check if my 2019 Mercedes-Benz GLC-Class has an open recall?

You can check the VIN at NHTSA.gov or receive a free VIN check at our service department.
Mercedes-Benz of Lynnfield can confirm the vehicle’s recall status and explain the next step.

How much does a 2019 Mercedes-Benz GLC-Class recall repair cost?

A 2019 Mercedes-Benz GLC-Class recall repair is free at an authorized dealer.
The manufacturer specifies the remedy, which may involve inspection, replacement, or a software update.

Can an independent shop fix a 2019 Mercedes-Benz GLC-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Mercedes-Benz of Lynnfield has factory-trained technicians and manufacturer diagnostic tools for recall service.

Does an open recall affect the trade-in value of the 2019 Mercedes-Benz GLC-Class?

Buyers and dealers check recall status, so complete an open remedy and visit our trade-in page to discuss your vehicle.
Resolving a safety campaign can make the vehicle’s history easier to review during a trade-in conversation.

Recall Service & Dealership Highlights

Protect Against Safety Risks

NHTSA recall information identifies risks involving the 2019 Mercedes-Benz GLC-Class roof panel, emergency-call communication module, starter cable, sun-visor label, electric power steering, seat belt buckles, and air bag systems. A roof panel could detach, while communication faults could disable eCall or send responders to an incorrect location. A cable issue may cause a stall or fire, and steering-assist loss can make the vehicle harder to control. Seat belt or air bag faults may reduce protection in a crash. Waiting leaves a known safety concern unresolved, so have the VIN checked and arrange the manufacturer remedy promptly.

Expert Care in Lynnfield

Mercedes-Benz of Lynnfield provides authorized recall service for drivers in Lynnfield, MA, and nearby Peabody, Reading, Wakefield, Saugus, and North Shore communities. Factory-trained technicians use manufacturer diagnostic tools to identify the applicable campaign and follow the specified repair procedure. OEM parts support the repair when a component must be replaced, while software campaigns are completed using the appropriate manufacturer systems. Recall remedies are performed at no charge to the owner. Our team can also explain what the campaign means, answer questions about the repair, and help coordinate a convenient visit for your GLC-Class.

Start With a Free VIN Check

Start by locating your vehicle identification number and asking Mercedes-Benz of Lynnfield to check for open recalls. Bring the GLC-Class to our service department for confirmation and the appropriate remedy, even if you are unsure whether a previous repair was completed or never received a notice. The VIN check is free, and an open manufacturer recall can be addressed without a repair charge. When you are ready, schedule service or schedule an appointment online. For questions, call 781-868-4139 and let our team help you take the next step.