Mercedes-Benz of Lynnfield

2019 Mercedes-Benz E-Class Recall

Mercedes-Benz E-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

17 recalls found · All repairs FREE

Emergency Call eCall

FREE2 OPEN RECALLS

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Mercedes-Benz E-Class?
  • NHTSA has issued 17 recalls for the 2019 Mercedes-Benz E-Class involving Emergency Call eCall, Structure, Battery Cable Connection, Communication Module, Electrical System Software, Seat, Seat Belt, Engine, Air Bag, Forward Collision Avoidance System, and Steering components.
  • The specific campaigns that apply depend on the vehicle identification number, equipment, body style, and prior repair history.
  • Mercedes-Benz of Lynnfield can explain the remedy for each open campaign.
How do I check if my 2019 Mercedes-Benz E-Class has an open recall?
  • You can check a 2019 Mercedes-Benz E-Class recall with its VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Our team can confirm open campaigns and identify the manufacturer’s required remedy.
  • When a repair is needed, schedule service with Mercedes-Benz of Lynnfield.
How much does a 2019 Mercedes-Benz E-Class recall repair cost?
  • A 2019 Mercedes-Benz E-Class recall repair costs nothing when completed by an authorized dealer.
  • Manufacturer safety recall remedies are performed at no charge to the owner.
  • The dealer will inspect, update, adjust, or replace the affected part as the campaign requires.
Can an independent shop fix a 2019 Mercedes-Benz E-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2019 Mercedes-Benz E-Class at no charge.
  • Authorized technicians have the manufacturer procedures, diagnostic equipment, and parts required for the recall campaign.
  • Contact Mercedes-Benz of Lynnfield to arrange the proper repair.
Does an open recall affect the trade-in value of the 2019 Mercedes-Benz E-Class?
  • Buyers and dealers check recall status, so an open recall can affect the trade-in process for a 2019 Mercedes-Benz E-Class.
  • Completing the free remedy provides documentation that the campaign was addressed.
  • To discuss your vehicle, visit our trade-in page.

Recall Service & Dealership Highlights

Protect Your Drive

NHTSA recall information identifies concerns that may affect emergency-call location or availability, braking assistance, steering control, airbags, seat belts, passenger-seat positioning, engine operation, wiring, oil containment, and exterior spoiler or panel attachment. A disabled eCall system could delay responders, while a stall, fire, unexpected loss of braking assistance, restraint malfunction, steering problem, or road hazard could increase crash or injury risk. Because some issues may not produce an obvious symptom, waiting for a warning can leave an important safety repair incomplete. Check your VIN promptly and let an authorized technician determine whether a manufacturer remedy is required.

Factory-Authorized Expertise

Mercedes-Benz of Lynnfield uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts to complete the remedy defined for your vehicle. Our team can inspect the relevant system, perform required software updates, correct connections, replace affected components, or verify that an adjustment is secure. Recall repairs are performed at no charge to the owner when applicable. Located in Lynnfield, MA, Mercedes-Benz of Lynnfield welcomes drivers from Peabody, Wakefield, Saugus, Salem, and nearby North Shore communities. For assistance, call 781-868-4139 or schedule an appointment.

Start With a Free VIN Check

Begin by checking your vehicle identification number with our service department. Bring the 2019 Mercedes-Benz E-Class to Mercedes-Benz of Lynnfield so our team can confirm any open campaign and explain the next step. If you are unsure whether a previous owner completed a repair, schedule service anyway—the VIN check is free. We can then perform the manufacturer remedy at no charge when an open recall applies. Gather your recall notice if you have one, bring your vehicle in, and let our authorized technicians handle the process with clear communication from check-in through completion. Schedule service today.