Mercedes-Benz of Lynnfield

2019 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

9 recalls found · All repairs FREE

Electrical System Software

FREE2 OPEN RECALLS

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Mercedes-Benz CLS-Class?
  • NHTSA has issued eight recall campaigns for specified 2019 Mercedes-Benz CLS-Class configurations, involving Electrical System Software, Seat Belt, Engine, Forward Collision Avoidance System, Headlight, Steering, and Air Bag components.
  • The concerns include emergency-call location errors, possible engine stalls, seat belt and pretensioner issues, impaired automatic braking, misaligned headlights, restricted steering, and passenger air-bag classification.
How do I check if my 2019 Mercedes-Benz CLS-Class has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • Bring the vehicle to an authorized dealer if an open campaign is identified or if you are unsure whether a previous repair was completed.
How much does a 2019 Mercedes-Benz CLS-Class recall repair cost?
  • A qualifying 2019 Mercedes-Benz CLS-Class recall repair costs nothing at an authorized dealer because the manufacturer remedy is performed at no charge to the owner.
  • Depending on the campaign, the remedy may include a software update, inspection, repair, replacement, or component adjustment.
Can an independent shop fix a 2019 Mercedes-Benz CLS-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • Mercedes-Benz of Lynnfield has factory-trained technicians, manufacturer diagnostic tools, and OEM parts for applicable recall work.
Does an open recall affect the trade-in value of the 2019 Mercedes-Benz CLS-Class?
  • Buyers and dealers check recall status, so completing an open recall can help provide a clearer vehicle history during a trade-in evaluation.
  • When you are ready to discuss your vehicle, visit our trade-in page.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recalls for specified 2019 Mercedes-Benz CLS-Class vehicles include software that may misdirect emergency responders, a controller that could contribute to an engine stall, and an engine-coolant electrical line that may chafe. Other campaigns address seat belt warnings, seat belt pretensioners, Active Brake Assist, headlight adjustment, steering-rack integrity, and passenger air-bag classification. These conditions can affect crash response, vehicle control, visibility, or occupant protection. Waiting to verify an open recall leaves a known safety concern unresolved. Because the manufacturer remedy is free, prompt service is a reassuring and practical step.

Trusted Local Expertise

Mercedes-Benz of Lynnfield provides authorized recall service in Lynnfield, MA, for drivers from Peabody, Salem, Saugus, Wakefield, and surrounding North Shore communities. Our factory-trained technicians use manufacturer diagnostic tools to check the VIN, confirm campaign applicability, and complete the remedy Mercedes-Benz specifies. OEM parts and approved procedures support accurate work on software, safety systems, steering, lighting, engine, and restraint concerns. Applicable recall repairs are performed at no charge to the owner. Choose Mercedes-Benz of Lynnfield for specialized knowledge, clear communication, and convenient local support when your vehicle needs attention.

Simple Next Steps

Start by locating your vehicle identification number and requesting a recall check through NHTSA.gov or Mercedes-Benz of Lynnfield. If you see a notice, suspect an earlier repair was missed, or are simply unsure, contact our service team and schedule service. Bring the vehicle in so a factory-trained technician can verify the VIN and explain any open campaign. The check is free, and an applicable manufacturer remedy is completed at no charge. If you need help choosing a convenient time, call 781-868-4139 and our team will guide you through the next step.