Mercedes-Benz of Lynnfield

2019 Mercedes-Benz CLA-Class Recall

Mercedes-Benz CLA-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

6 recalls found · All repairs FREE

Structure

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Other

FREE2 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Software1

FREE1 OPEN RECALL

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Consequence

Corrective Action

Door Lock1

FREE1 OPEN RECALL

NHTSA campaign 19V219000 · 5 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2019 CLA250 and CLA250 4MATIC vehicles. The right side door locks may not have been properly manufactured. As a result, the right-side doors may not be able to be opened from outside of the vehicle.

Consequence

In the event of a crash, if the right side doors cannot be opened from the outside, it could increase the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will replace the door locks, free of charge. The recall began May 3, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019030020.

Software1

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Other2

FREE2 OPEN RECALLS

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Consequence

Corrective Action

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Mercedes-Benz CLA-Class?

NHTSA has issued six recalls for the 2019 Mercedes-Benz CLA-Class involving Structure, Communication Software, Door Lock, Software, and Other components.
The reported concerns include front-panel adhesive deterioration, Emergency Call system problems, communication-module operation, and right-side door-lock manufacturing issues.

How do I check if my 2019 Mercedes-Benz CLA-Class has an open recall?

You can check your 2019 Mercedes-Benz CLA-Class VIN at NHTSA.gov or receive a free VIN check at our service department.
Contact Mercedes-Benz of Lynnfield at 781-868-4139 to discuss your vehicle and arrange an inspection.

How much does a 2019 Mercedes-Benz CLA-Class recall repair cost?

A 2019 Mercedes-Benz CLA-Class recall repair costs nothing when completed by an authorized dealer as the manufacturer remedy.
Applicable repairs may include front-panel replacement, door-lock replacement, communication-module activation, or a software update.

Can an independent shop fix a 2019 Mercedes-Benz CLA-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2019 Mercedes-Benz CLA-Class at no charge.
Authorized technicians have the manufacturer diagnostic tools, repair procedures, and OEM parts required for the recall remedy.

Does an open recall affect the trade-in value of the 2019 Mercedes-Benz CLA-Class?

Buyers and dealers check recall status, so an open recall can affect the trade-in process for a 2019 Mercedes-Benz CLA-Class; visit our trade-in page to get started.
Completing an applicable free recall remedy can help keep your vehicle’s safety records current.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA reports six recalls involving the 2019 Mercedes-Benz CLA-Class. A front panel’s adhesive may deteriorate and allow the panel to detach, creating a road hazard and increasing crash risk. A communication module may be deactivated or may transmit an incorrect location, potentially delaying emergency response or directing responders to the wrong place. Certain right-side door locks may also prevent outside opening after a crash, increasing injury risk. These issues may not always create an obvious driving symptom. Waiting can leave a safety-related condition unresolved, so schedule service promptly when a VIN check identifies an open remedy.

Authorized Mercedes-Benz Care

Mercedes-Benz of Lynnfield provides recall service for drivers in Lynnfield, Peabody, Wakefield, Saugus, and neighboring North Shore communities. Our factory-trained technicians use Mercedes-Benz manufacturer diagnostic tools to verify recall status, identify the applicable repair, and complete the remedy according to manufacturer procedures. OEM parts support the repair, whether the vehicle needs a front-panel replacement, door-lock replacement, communication-module activation, or software update. The manufacturer recall remedy is performed free of charge when applicable. Visit Mercedes-Benz of Lynnfield at 385 Broadway, Rte 1 North, Lynnfield, MA 01940.

Simple Next Steps

Start with a VIN check, then bring your 2019 Mercedes-Benz CLA-Class to Mercedes-Benz of Lynnfield if an open recall appears. If you are unsure whether a previous repair was completed, schedule an appointment anyway; the recall check is free and helps clarify what your vehicle needs. Use our online schedule service tool or call 781-868-4139. Once your VIN is reviewed, our team can explain the manufacturer remedy and arrange the appropriate service. Acting promptly is a reassuring way to address safety concerns without paying for an applicable recall repair.