Mercedes-Benz of Lynnfield

2018 Mercedes-Benz SLC-Class Recall

Mercedes-Benz SLC-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Communication Module

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Mercedes-Benz SLC-Class?
  • NHTSA has issued one recall for the 2018 Mercedes-Benz SLC-Class, affecting the Communication Module.
  • The communication module software may fail to communicate the correct vehicle location to the eCall emergency system after a crash.
  • Emergency responders could be sent to the wrong location, increasing the risk of injury following a crash.
How do I check if my 2018 Mercedes-Benz SLC-Class has an open recall?
  • You can check your 2018 Mercedes-Benz SLC-Class VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Lynnfield can verify the manufacturer’s open recall records and explain the next step.
  • If an open recall applies, you can schedule service for the manufacturer remedy.
How much does a 2018 Mercedes-Benz SLC-Class recall repair cost?
  • A 2018 Mercedes-Benz SLC-Class recall repair costs nothing when performed by an authorized dealer as the manufacturer remedy.
  • The communication module software update is performed by a dealer or may be delivered over the air, free of charge.
  • Confirm eligibility with a VIN check before arranging service.
Can an independent shop fix a 2018 Mercedes-Benz SLC-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians and manufacturer diagnostic equipment for authorized recall service.
  • Contact the dealership if you are uncertain whether previous recall work was completed.
Does an open recall affect the trade-in value of the 2018 Mercedes-Benz SLC-Class?
  • Buyers and dealers check recall status, so an open recall can affect how a 2018 Mercedes-Benz SLC-Class is evaluated during a trade-in.
  • Completing the free manufacturer remedy provides documentation that the safety repair was addressed.
  • Explore your options on our trade-in page.

Recall Service & Dealership Highlights

Protect Emergency Response

NHTSA reports one Communication Module recall for the 2018 Mercedes-Benz SLC-Class. The communication module software may fail to send the vehicle’s correct location through the eCall emergency system after a crash. If responders are directed to the wrong location, help could be delayed and the risk of injury may increase. Because this issue concerns emergency response rather than everyday drivability, waiting for a warning from the vehicle is not a reliable safety plan. A VIN check can quickly determine whether the recall remains open, and the applicable software update is provided through the manufacturer’s recall remedy at no charge.

Authorized Mercedes-Benz Care

Mercedes-Benz of Lynnfield is an authorized franchise dealership in Lynnfield, MA, serving drivers from nearby North Shore communities. Our factory-trained technicians follow Mercedes-Benz procedures and use manufacturer diagnostic tools to verify recall status and complete the appropriate remedy. When the Communication Module recall applies, the manufacturer’s software update is performed at no charge to the owner. Our team can also help clarify whether previous work was completed and what your VIN requires. For clear, brand-specific recall service close to home, Mercedes-Benz of Lynnfield provides the expertise and equipment your vehicle deserves.

Start With a Free VIN Check

Begin by locating your VIN and contacting our service department. We can check your vehicle against the manufacturer’s open recall records, answer questions, and explain whether an appointment is needed. If a remedy is open, bring your 2018 Mercedes-Benz SLC-Class to Mercedes-Benz of Lynnfield so a qualified technician can complete the authorized repair. Even if you are unsure whether a notice applies or whether prior work was finished, schedule service for a confirmation. The VIN check is free, and taking action now helps ensure the emergency call system can provide the correct location when it matters most. Schedule an appointment today.