AdChoices
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Mercedes-Benz of Lynnfield
2018 Mercedes-Benz Metris Recall
Mercedes-Benz Metris Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA
SCHEDULE NOWFrequently asked questionsTransmission
FREE1 OPEN RECALL
NHTSA campaign 18V497000 · 6 vehicles affected
Consequence
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Inspection
FREE2 OPEN RECALLS
NHTSA campaign 19V222000 · 7 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 27, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
NHTSA campaign 19V693000 · 19 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall is expected to begin November 18, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Steering Unit
FREE1 OPEN RECALL
NHTSA campaign 19V489000 · 2 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Consequence
An unexpected loss of power steering assist can increase the risk of crash.
Corrective Action
DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Battery
FREE1 OPEN RECALL
NHTSA campaign 19V715000 · 15,160 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Corrective Action
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. The recall is expected to begin November 22, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Emergency Call eCall
FREE1 OPEN RECALL
NHTSA campaign 21V055000 · 84,345 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Transmission1
FREE1 OPEN RECALL
NHTSA campaign 18V497000 · 6 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Consequence
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Inspection2
FREE2 OPEN RECALLS
NHTSA campaign 19V222000 · 7 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 27, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
NHTSA campaign 19V693000 · 19 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Corrective Action
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall is expected to begin November 18, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Steering Unit1
FREE1 OPEN RECALL
NHTSA campaign 19V489000 · 2 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Consequence
An unexpected loss of power steering assist can increase the risk of crash.
Corrective Action
DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
Battery1
FREE1 OPEN RECALL
NHTSA campaign 19V715000 · 15,160 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Corrective Action
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. The recall is expected to begin November 22, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
Emergency Call eCall1
FREE1 OPEN RECALL
NHTSA campaign 21V055000 · 84,345 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Don't Want To Service? Sell Us Your Car!
Frequently Asked Questions
5 common questions answered
What recalls has NHTSA issued for the 2018 Mercedes-Benz Metris?
- NHTSA has issued six recalls for the 2018 Mercedes-Benz Metris involving the transmission, inspection, steering unit, battery, and Emergency Call eCall system.
- The transmission recall concerns drive shaft securing bolts that may loosen and cause a loss of drive.
- The inspection recalls concern missing final inspections of safety-relevant parts or bolt connections.
- The steering unit recall concerns possible loss of electric power steering assist.
- The battery recall concerns an uncovered backup battery compartment that may allow an electrical short.
- The Emergency Call eCall recall concerns software that may communicate an incorrect vehicle location.
How do I check if my 2018 Mercedes-Benz Metris has an open recall?
- You can check your 2018 Mercedes-Benz Metris for an open recall with its VIN at NHTSA.gov or receive a free VIN check at our service department.
- Mercedes-Benz of Lynnfield can review the VIN and explain any applicable manufacturer remedy.
How much does a 2018 Mercedes-Benz Metris recall repair cost?
- A 2018 Mercedes-Benz Metris recall repair costs nothing when the manufacturer remedy is completed by an authorized dealer.
- Bring your recall notice or VIN so the service team can confirm the correct repair.
Can an independent shop fix a 2018 Mercedes-Benz Metris recall?
- No; only an authorized franchise dealer performs the manufacturer remedy for a 2018 Mercedes-Benz Metris at no charge.
- Authorized technicians have access to manufacturer procedures, diagnostic equipment, and OEM parts.
Does an open recall affect the trade-in value of the 2018 Mercedes-Benz Metris?
- Buyers and dealers check recall status, so completing an open recall can help make the trade-in process clearer.
- When you are ready to discuss your vehicle, visit our trade-in page.
Recall Service & Dealership Highlights
Safety Comes First
The six NHTSA recalls involve risks that should not be ignored. Loose transmission flange bolts may separate the driveshaft and cause a loss of drive. Missing final inspections could allow loose safety-related parts or bolt connections to go unidentified, raising crash and injury risk. A steering sensor issue may disable electric power steering assist. An uncovered backup battery compartment could permit an electrical short and fire, while eCall software may send responders to an incorrect location after a crash. Waiting can leave these concerns unresolved, so check your VIN and schedule service promptly.
Factory-Backed Expertise
Mercedes-Benz of Lynnfield provides recall support for drivers throughout Lynnfield, MA, and nearby communities. Our factory-trained technicians follow manufacturer repair procedures and use Mercedes-Benz diagnostic tools to identify the applicable campaign. OEM parts and the specified remedy help ensure the work is completed correctly. Whether your Metris needs a transmission repair, inspection, steering unit replacement, battery-compartment cover, or eCall software update, the manufacturer remedy is performed at no charge when applicable. Trust Mercedes-Benz of Lynnfield at 385 Broadway, Rte 1 North, for authorized recall service and clear guidance.
Simple Next Steps
Start by locating your VIN and asking our service team to check for open recalls. If a campaign applies, bring your Metris to Mercedes-Benz of Lynnfield so the authorized team can perform the manufacturer remedy at no charge. You can schedule an appointment even if you are unsure whether prior recall work was completed; the VIN check is free. A recall notice, a safety concern, or uncertainty about repair history is enough reason to contact us. Our team can explain the next step and help you arrange prompt service with confidence.