Mercedes-Benz of Lynnfield

2018 Mercedes-Benz GLS-Class Recall

Mercedes-Benz GLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Communication Module

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Mercedes-Benz GLS-Class?
  • NHTSA has issued three recalls for the 2018 Mercedes-Benz GLS-Class involving the Communication Module, Brake, and Door Latch components.
  • The Communication Module recall concerns emergency-call location accuracy after a crash.
  • The Brake recall concerns possible reduced braking performance.
  • The Door Latch recall concerns a left rear door that may appear locked when it is not.
How do I check if my 2018 Mercedes-Benz GLS-Class has an open recall?
  • You can check your 2018 Mercedes-Benz GLS-Class by VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Lynnfield can confirm whether an open manufacturer recall applies to your specific SUV.
  • Schedule service if you are unsure whether a previous recall repair was completed.
How much does a 2018 Mercedes-Benz GLS-Class recall repair cost?
  • A 2018 Mercedes-Benz GLS-Class recall repair costs nothing at an authorized dealer when the manufacturer remedy applies.
  • The Communication Module software update, rear axle brake bleeding, and required door-latch inspection or replacement are performed free of charge under their respective recalls.
Can an independent shop fix a 2018 Mercedes-Benz GLS-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2018 Mercedes-Benz GLS-Class recall at no charge.
  • Factory-trained technicians use manufacturer diagnostic tools and OEM parts to complete the applicable recall procedure.
Does an open recall affect the trade-in value of the 2018 Mercedes-Benz GLS-Class?
  • Buyers and dealers check recall status when evaluating a 2018 Mercedes-Benz GLS-Class, so completing an open remedy can support a smoother trade-in process.
  • Review your options through our trade-in page and complete the free VIN recall check before discussing your vehicle.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA identifies three safety recalls affecting the 2018 Mercedes-Benz GLS-Class. A Communication Module software issue may send emergency responders to the wrong location after a crash, increasing the risk of injury. A Brake issue may allow gas into the rear brake hydraulic circuit and reduce braking performance, which can increase crash risk. A Door Latch issue may cause the left rear door to appear locked when it is not, allowing it to open unintentionally. Waiting can leave these conditions unresolved. Because recall remedies are free at an authorized dealer, prompt attention is a reassuring and practical choice.

Factory-Backed Service

Mercedes-Benz of Lynnfield provides recall support for drivers in Lynnfield, Peabody, Salem, Saugus, Wakefield, and nearby North Shore communities. Our factory-trained technicians follow the manufacturer’s repair procedures and use manufacturer diagnostic tools to identify the correct remedy for your VIN. OEM parts and approved software updates help ensure the repair is completed properly. When an open recall applies, the manufacturer remedy is performed at no charge to the owner. Visit Mercedes-Benz of Lynnfield at 385 Broadway, Rte 1 North, Lynnfield, MA, for knowledgeable assistance from an authorized franchise dealer.

Start With a Free VIN Check

Begin by checking your VIN with our service team, then bring the 2018 Mercedes-Benz GLS-Class to Mercedes-Benz of Lynnfield if an open recall is identified. You can schedule service even if you are unsure whether a past repair was completed, because the recall check is free. Our team will review the VIN, explain the applicable manufacturer remedy, and help arrange the visit. Bring any manufacturer notice you received, although it is not required to begin the check. Acting now helps you address safety concerns without a repair charge.