Mercedes-Benz of Lynnfield

2018 Mercedes-Benz G-Class Recall

Mercedes-Benz G-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Emergency Call eCall

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Mercedes-Benz G-Class?
  • NHTSA has issued one recall for the 2018 Mercedes-Benz G-Class involving the Emergency Call eCall system.
  • The communication module software may send an incorrect vehicle location during an emergency call after a crash.
  • The consequence is that emergency responders could be dispatched to the wrong location, increasing the risk of injury.
How do I check if my 2018 Mercedes-Benz G-Class has an open recall?
  • You can check the VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Lynnfield can verify open recall status and explain the applicable manufacturer remedy.
  • If you are unsure whether prior recall work was completed, contact the service team or schedule an appointment.
How much does a 2018 Mercedes-Benz G-Class recall repair cost?
  • A 2018 Mercedes-Benz G-Class recall repair is free at an authorized dealer when the vehicle has an applicable open recall.
  • The manufacturer-specified eCall software update is performed at no charge to the owner.
  • Recall service is separate from routine maintenance and begins with a VIN check.
Can an independent shop fix a 2018 Mercedes-Benz G-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • A Mercedes-Benz authorized dealer has the manufacturer diagnostic tools and procedures needed for this recall.
  • Factory-trained technicians can verify the VIN and complete the specified software update.
Does an open recall affect the trade-in value of the 2018 Mercedes-Benz G-Class?
  • Buyers and dealers check recall status, so completing an open recall can help address questions during a trade-in evaluation.
  • Review your options through our trade-in page and discuss recall status with the dealership.
  • Completing the free manufacturer remedy before trading may make the vehicle's service history easier to explain.

Recall Service & Dealership Highlights

Protect Emergency Response

NHTSA identifies one recall involving the Emergency Call eCall system on the 2018 Mercedes-Benz G-Class. The communication module software may fail to communicate the vehicle's correct location after a crash. That could send emergency responders to the wrong location and increase the risk of injury following a collision. Waiting can leave this safety concern unresolved when accurate emergency response matters most. A free VIN check shows whether the recall remains open for your vehicle, and the manufacturer-specified software update addresses the communication module concern through an authorized Mercedes-Benz service channel.

Authorized Mercedes-Benz Expertise

Mercedes-Benz of Lynnfield provides recall service for drivers in Lynnfield, MA, and nearby communities. Factory-trained technicians use manufacturer diagnostic tools and OEM parts or software procedures to verify the vehicle and complete the applicable remedy correctly. For this eCall campaign, the communication module software update is performed at no charge when the recall is open. Our team can answer questions, check the VIN, and help coordinate the visit at 385 Broadway, Rte 1 North. Mercedes-Benz of Lynnfield is here to make an important safety repair straightforward and reassuring.

Start With a Free VIN Check

Begin by checking your VIN through NHTSA.gov or contacting our service department. Bring your 2018 Mercedes-Benz G-Class to Mercedes-Benz of Lynnfield, and we can verify whether the Emergency Call eCall recall remains open. If you are unsure whether a prior owner completed the work, still schedule an appointment; the check is free, and eligible recall service is performed at no charge. Our team can explain the next step before work begins, helping you address the concern promptly and drive with greater confidence.