Mercedes-Benz of Lynnfield

2018 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Communication Module

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Mercedes-Benz CLS-Class?
  • NHTSA has issued one recall for the 2018 Mercedes-Benz CLS-Class, affecting the communication module.
  • The software may send an incorrect vehicle location through the eCall emergency system after a crash.
  • Incorrect location information could send emergency responders to the wrong place and increase the risk of injury.
How do I check if my 2018 Mercedes-Benz CLS-Class has an open recall?
  • You can check your 2018 Mercedes-Benz CLS-Class at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Lynnfield can compare your VIN with the manufacturer’s open recall records.
  • If a recall is open, our team can explain the required remedy and arrange authorized service.
How much does a 2018 Mercedes-Benz CLS-Class recall repair cost?
  • A 2018 Mercedes-Benz CLS-Class recall repair is free at an authorized dealer.
  • The manufacturer specifies the remedy, and the communication module software update is performed at no charge to the owner.
  • Contact our service team to confirm the VIN and arrange the repair.
Can an independent shop fix a 2018 Mercedes-Benz CLS-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • An independent shop may provide other maintenance, but recall completion should be handled through an authorized franchise dealer.
  • Our factory-trained technicians follow Mercedes-Benz procedures for the recall update.
Does an open recall affect the trade-in value of the 2018 Mercedes-Benz CLS-Class?
  • Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation.
  • Use our trade-in page to begin discussing your vehicle’s value.
  • Our service department can check the VIN and document completion of an applicable remedy.

Recall Service & Dealership Highlights

Protect Emergency Response

NHTSA identifies one recall affecting the communication module in the 2018 Mercedes-Benz CLS-Class. Its software may fail to communicate the correct vehicle location through the eCall emergency system after a crash. If responders are dispatched to the wrong location, help may be delayed and the risk of injury can increase. That makes an open recall more than an administrative concern. Waiting can leave the issue unresolved when accurate location information matters most. If you received a notice, have questions about a prior repair, or simply want reassurance, contact our team for a VIN check and prompt guidance.

Factory-Authorized Expertise

Mercedes-Benz of Lynnfield serves drivers in Lynnfield, MA, and nearby communities with factory-trained technicians who understand Mercedes-Benz safety systems. Our team uses manufacturer diagnostic tools and OEM parts and follows the manufacturer’s specified recall procedure. For the communication module campaign, the required software update is performed by an authorized dealer at no charge to the owner. We can explain the result of your VIN check, answer questions about the eCall system, and help you move forward confidently. Visit Mercedes-Benz of Lynnfield at 385 Broadway, Rte 1 North, Lynnfield, MA 01940, for authorized recall support.

Simple Next Steps

Start by checking your VIN through NHTSA.gov or by contacting our service department. Then bring your vehicle to Mercedes-Benz of Lynnfield so our team can confirm its recall status and complete any required remedy. If you are unsure whether a recall applies or whether earlier work was finished, schedule an appointment anyway—the check is free. A technician can review the manufacturer’s records, explain the communication module update, and answer your questions before work begins. Call 781-868-4139 or schedule service online when convenient.