Mercedes-Benz of Lynnfield

2017 Mercedes-Benz SLC-Class Recall

Mercedes-Benz SLC-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Communication Module

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Mercedes-Benz SLC-Class?
  • NHTSA has issued two recalls for the 2017 Mercedes-Benz SLC-Class involving the Communication Module and Electronic Stability Program.
  • The Communication Module recall concerns incorrect vehicle-location information from the eCall emergency system after a crash.
  • The Electronic Stability Program recall concerns software that may keep the brakes slightly applied.
How do I check if my 2017 Mercedes-Benz SLC-Class has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Lynnfield can review the vehicle’s recall status and explain whether a remedy remains open.
How much does a 2017 Mercedes-Benz SLC-Class recall repair cost?
  • A 2017 Mercedes-Benz SLC-Class recall repair costs nothing to the owner when performed by an authorized dealer.
  • The manufacturer-specified software remedies are completed at no charge.
Can an independent shop fix a 2017 Mercedes-Benz SLC-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Factory-trained dealer technicians use manufacturer diagnostic tools to complete the applicable recall update.
Does an open recall affect the trade-in value of the 2017 Mercedes-Benz SLC-Class?
  • Buyers and dealers check recall status, so completing an open remedy can help provide clarity during a trade-in evaluation; visit our trade-in page to get started.
  • A completed manufacturer remedy gives the next owner clearer service information.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA reports that the Communication Module software may send incorrect vehicle-location information through the eCall emergency system after a crash, potentially directing responders to the wrong place and increasing injury risk. NHTSA also reports that Electronic Stability Program software may keep the brakes slightly applied. Over time, dragging brakes can heat the components, affect braking performance, increase crash risk, and potentially create a fire hazard. Waiting to verify recall status leaves these concerns unresolved. Mercedes-Benz of Lynnfield can check your VIN and help arrange the applicable manufacturer remedy at no charge, giving you a clear and reassuring next step.

Trusted Local Expertise

Mercedes-Benz of Lynnfield provides authorized recall support in Lynnfield, MA, for drivers from Peabody, Saugus, Wakefield, and surrounding North Shore communities. Factory-trained technicians use manufacturer diagnostic tools to verify the VIN, identify the applicable campaign, and perform the required software update. OEM parts and manufacturer procedures support accurate service when a physical component or related repair is required. Most importantly, the recall remedy is performed free of charge to the owner. Visit Mercedes-Benz of Lynnfield at 385 Broadway, Rte 1 North, for knowledgeable assistance from a team familiar with Mercedes-Benz vehicles.

Take the Next Step

Start with a VIN check, even if you are unsure whether a previous owner completed the recall. Contact Mercedes-Benz of Lynnfield, bring your 2017 Mercedes-Benz SLC-Class to the service department, and schedule service for the appropriate inspection and remedy. The check is free, and an authorized dealer completes an open recall repair at no charge. You can schedule an appointment online before visiting, or call 781-868-4139 for assistance. Prompt action helps replace uncertainty with a clear plan for your vehicle’s safety.