385 Broadway Directions Rte 1 North, Lynnfield, MA 01940
Mercedes-Benz of Lynnfield
Mercedes-Benz Metris Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA
SCHEDULE NOWFrequently asked questionsNHTSA campaign 18V837000 · 12,383 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Corrective Action
DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 17V148000 · 72 vehicles affected
Defect
Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
Consequence
If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 16V935000 · 22 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2017 Mercedes-Benz Metris Vans manufactured September 9, 2016, to September 28, 2016. The affected vehicles have a passenger air bag that may have been manufactured with an incorrect Tether Activation Unit (TAU). As a result, in the event of a crash necessitating deployment of the passenger frontal air bag, the air bag may not vent properly.
Consequence
An improperly vented air bag may not protect the front passenger as expected, increasing the risk of injury.
Corrective Action
DVUSA will notify owners, and authorized Mercedes-Benz Sprinter dealers will replace the front passenger air bag, free of charge. The recall is expected to begin February 8, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 17V148000 · 72 vehicles affected
Defect
Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
Consequence
If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 18V837000 · 12,383 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Corrective Action
DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 17V595000 · 3 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Consequence
The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.
NHTSA campaign 19V290000 · 9,471 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss
Consequence
Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.
NHTSA campaign 17V651000 · 109 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Metris Vans. The front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching.
Consequence
The loss of a front wheel would increase the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will inspect the front axle wheel bearing retaining rings, correcting their position as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 18V335000 · 7,433 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Consequence
Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 18V497000 · 6 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Consequence
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 19V715000 · 15,160 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Corrective Action
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. The recall is expected to begin November 22, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
NHTSA campaign 21V055000 · 84,345 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
NHTSA campaign 18V837000 · 12,383 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Corrective Action
DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 17V148000 · 72 vehicles affected
Defect
Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
Consequence
If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 16V935000 · 22 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2017 Mercedes-Benz Metris Vans manufactured September 9, 2016, to September 28, 2016. The affected vehicles have a passenger air bag that may have been manufactured with an incorrect Tether Activation Unit (TAU). As a result, in the event of a crash necessitating deployment of the passenger frontal air bag, the air bag may not vent properly.
Consequence
An improperly vented air bag may not protect the front passenger as expected, increasing the risk of injury.
Corrective Action
DVUSA will notify owners, and authorized Mercedes-Benz Sprinter dealers will replace the front passenger air bag, free of charge. The recall is expected to begin February 8, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 17V148000 · 72 vehicles affected
Defect
Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.
Consequence
If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 18V837000 · 12,383 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Corrective Action
DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 17V595000 · 3 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.
Consequence
The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.
NHTSA campaign 19V290000 · 9,471 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss
Consequence
Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.
NHTSA campaign 17V651000 · 109 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Metris Vans. The front axle wheel bearings may not have been correctly seated possibly resulting in a front wheel detaching.
Consequence
The loss of a front wheel would increase the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will inspect the front axle wheel bearing retaining rings, correcting their position as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 18V335000 · 7,433 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
Consequence
Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 18V497000 · 6 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2018 Mercedes-Benz Metris vehicles. The drive shaft securing bolts may loosen at the automatic transmission flange.
Consequence
If the bolts loosen and fall out, the driveshaft may separate causing a loss of drive, thereby increasing the risk of a crash.
Corrective Action
DVUSA will notify owners, and dealers will replace the transmission flange, securing bolts, and clean the shaft seal, free of charge. The recall began September 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
NHTSA campaign 19V715000 · 15,160 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Corrective Action
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. The recall is expected to begin November 22, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.
NHTSA campaign 21V055000 · 84,345 vehicles affected
Defect
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Corrective Action
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall is expected to begin April 6, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
5 common questions answered
NHTSA recall information identifies risks involving fuel leakage and battery electrical shorts that could increase the chance of fire. Steering defects may reduce or eliminate power assistance, while an incorrectly seated wheel bearing could allow a front wheel to detach. Transmission and driveshaft concerns could cause loss of drive, and an air bag, blind spot system, or emergency-call software issue could reduce protection or response after a crash. Waiting can leave a known safety concern unresolved. If you received a notice or are uncertain about prior repairs, contact Mercedes-Benz of Lynnfield promptly and arrange a free VIN check before continuing to postpone the remedy.
Mercedes-Benz of Lynnfield serves drivers in Lynnfield, MA, and nearby communities including Peabody, Saugus, Wakefield, Melrose, and the surrounding North Shore area. Our factory-trained technicians use manufacturer diagnostic tools, approved repair procedures, and OEM parts to complete the remedy identified for your vehicle. Recall repairs are performed at no charge to the owner when covered by the manufacturer recall. Located at 385 Broadway, Rte 1 North, our dealership offers a reassuring place to resolve safety concerns correctly and efficiently. Call 781-868-4139 to speak with our service team.
Start with your VIN: check it through NHTSA.gov or contact Mercedes-Benz of Lynnfield for a complimentary service-department check. If an open recall appears, bring the 2017 Mercedes-Benz Metris to our authorized dealership so a factory-trained technician can perform the specified remedy. You can schedule an appointment online, even if you are unsure whether a recall remains open or whether a previous repair was completed. Acting promptly helps reduce safety risk and keeps the process straightforward. Call 781-868-4139 with questions before your visit.
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