Mercedes-Benz of Lynnfield

2017 Mercedes-Benz GLS-Class Recall

Mercedes-Benz GLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

9 recalls found · All repairs FREE

Air Bag

FREE1 OPEN RECALL

NHTSA campaign 16V903000 · 47,799 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2016-2017 GL350 4Matic Bluetec, GL550 4Matic, GLE350 4Matic, GLE43 AMG Coupe, GLE450 4Matic, 2016 GLE300d 4Matic, GLE350, GLE350d 4Matic, GLE400 4Matic, GLE550e 4Matic, GLE63 AMG, GLE63 AMG 4Matic, GLE63S AMG 4Matic Coupe, and 2017 GLS63 AMG vehicles manufactured April 23, 2014, to May 10, 2016. The front passenger seat Occupant Classification System (OCS) calibration may be incorrect, and as a result, the system can incorrectly classify the oc

Consequence

If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.

Emergency Call eCall

FREE3 OPEN RECALLS

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Air Bag1

FREE1 OPEN RECALL

NHTSA campaign 16V903000 · 47,799 vehicles affected

Defect

Consequence

If the front passenger air bag does not deploy as necessary in the event of a crash, the front passenger has an increased risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will update the OCS software, free of charge. Owners may contact MBUSA customer service at 1-800-367-6372.

Inspection1

FREE1 OPEN RECALL

NHTSA campaign 17V077000 · 5,882 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 GLE 400 4Matic, GLE 350 4Matic, GLE 350, GLE 550E 4Matic, GLE 63 AMG, GLE 63S AMG, GLE 43 AMG 4Matic Coupe, GLE 63S AMG 4Matic Coupe, GLS 450 4Matic, GLS 550 4Matic, and GLS 63 AMG 4Matic vehicles. In certain types of crash events, the center console may unlatch, allowing the objects within to fly around the cabin. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 201, Occupant Prot

Consequence

In the event of a crash, if objects are not secured within the center console, they may strike the vehicle occupants, increasing their risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will modify the center console so that it remains latched in a crash, free of charge. The recall is expected to begin in early March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Power Steering Assist1

FREE1 OPEN RECALL

NHTSA campaign 17V241000 · 58,323 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2016 GLE300d 4Matic, E400 4Matic Coupe, GL63 AMG, GLE350, GLE350 4Matic, GLE350d 4Matic, GLE400 4Matic, GLE43 AMG Coupe 4Matic, GLE550e 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic and GLE63S AMG Coupe 4Matic vehicles, 2017 E300 4Matic and GLS63 AMG 4Matic vehicles, and 2016-2017 GL350 4Matic BlueTec, GL450 4Matic, and GL550 4Matic vehicles. The affected vehicles have an electric power steering connector that may be insufficiently sealed, allowing water t

Consequence

If water enters the power steering control unit, the power steering assist may be deactivated, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the connector and inspect the electric power steering rack, replacing the rack as necessary. These repairs will be performed free of charge. The recall is expected to begin in May 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Windshield1

FREE1 OPEN RECALL

NHTSA campaign 17V655000 · 3,620 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE300d 4Matic, GLE400 4Matic, GLE350 4Matic, GLE63 AMG, GLE63 AMG Coupe, GLE63S AMG and GLE63S AMG Coupe, and 2017 GLS450 4Matic, GLE550 4Matic, and GLE63 AMG 4Matic vehicles. These vehicles may have excess bulkhead insulation extending into the lower windshield area, possibly affecting the windshield bonding and the full protective function of the passenger's frontal air bag in the event of a crash.

Consequence

If the passenger's frontal air bag does not function as designed in the event of a crash, the front seat passenger has an increased risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will remove any excess bulkhead insulation and rework the windshield bonding, as necessary, free of charge. Interim owner letters will be mailed in December 2017. Owners will receive a second notice when the remedy is available in late January 2018. MBUSA's number for this recall is 2017100011. Owners may contact MBUSA customer service at 1-877-496-3691.

Door Latch1

FREE1 OPEN RECALL

NHTSA campaign 17V816000 · 8,700 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 GLE400 4Matic, GLE350 4Matic, GLE350, GLE550e 4Matic, GLE43 AMG 4Matic, GLE63 AMG 4Matic, GLS450, GLE63S 4Matic, GLS63 4Matic, S550e, S600, S63 AMG 4Matic, S65 AMG, S550, Mercedes-Maybach S600, Mercedes-Maybach S550 4Matic, GLE43 AMG 4Matic Coupe, GLE63S 4Matic Coupe, 2017-2018 GLS550 4Matic, S550 4Matic, 2018 S450, and S63 AMG 4Matic vehicles. The rear passenger door on the driver side may indicate that it is locked, when it may not be. As such, th

Consequence

If the door appears to be locked, the door may be unintentionally opened, increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the left rear door lock, replacing it as necessary, free of charge. The recall is expected to begin in January 2018. Owners may contact MBUSA customer service at 1-877-496-3691.

Suspension1

FREE1 OPEN RECALL

NHTSA campaign 18V272000 · 9,725 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curv

Consequence

The leaking oil in the presence of an ignition source can increase the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. Owners will be notified of the recall with an interim notification in June 2018. A second letter will be mailed when the remedy is available, currently expected to be in August 2018. Owners may contact MBUSA customer service at 1-800-367-6372.

Emergency Call eCall3

FREE3 OPEN RECALLS

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Mercedes-Benz GLS-Class?

NHTSA has issued nine recalls for the 2017 Mercedes-Benz GLS-Class involving Air Bag, Inspection, Power Steering Assist, Windshield, Door Latch, Suspension, and Emergency Call eCall components.
The recalls address passenger air-bag classification, center-console latching, power-steering water intrusion, windshield bonding, a rear door latch, suspension oil leakage, and emergency-call software operation.

How do I check if my 2017 Mercedes-Benz GLS-Class has an open recall?

You can check your 2017 Mercedes-Benz GLS-Class at NHTSA.gov or receive a free VIN check at our service department.
Call Mercedes-Benz of Lynnfield at 781-868-4139 or schedule service for assistance.

How much does a 2017 Mercedes-Benz GLS-Class recall repair cost?

A 2017 Mercedes-Benz GLS-Class recall repair costs nothing when performed by an authorized dealer under the manufacturer recall remedy.
Applicable repairs, inspections, and software updates are completed at no charge to the owner.

Can an independent shop fix a 2017 Mercedes-Benz GLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2017 Mercedes-Benz GLS-Class at no charge.
Mercedes-Benz of Lynnfield uses factory-trained technicians and manufacturer service procedures for recall work.

Does an open recall affect the trade-in value of the 2017 Mercedes-Benz GLS-Class?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process clear.
Use our trade-in page to begin discussing your vehicle's value, then schedule a free VIN recall check.

Recall Service & Dealership Highlights

Safety Starts With a VIN Check

NHTSA identifies nine recalls affecting seven component areas on the 2017 Mercedes-Benz GLS-Class. The concerns range from an incorrectly classified front passenger air bag and a center console that may unlatch in a crash to possible loss of power steering assist, compromised windshield bonding, a rear door that may not truly be locked, suspension oil leakage that can increase fire risk, and emergency-call software problems that may delay responders. Waiting can leave a safety issue unresolved, even when the vehicle seems to drive normally. A quick VIN check confirms whether a manufacturer remedy remains open and gives you a clear next step.

Authorized Care in Lynnfield

Mercedes-Benz of Lynnfield provides recall service for drivers in Lynnfield, MA, as well as Peabody, Salem, Wakefield, Saugus, and surrounding North Shore communities. Our factory-trained technicians use manufacturer diagnostic tools, approved repair procedures, and OEM parts when a component must be replaced. Recall remedies—including inspections, software updates, connector work, latch repairs, and other manufacturer corrections—are completed at no charge when applicable. You can rely on Mercedes-Benz of Lynnfield to explain the campaign clearly, verify the VIN, and protect your vehicle's safety with the equipment and expertise designed for Mercedes-Benz vehicles.

Simple Next Steps

Start by checking your VIN through NHTSA.gov or by contacting our service department. Bring the GLS-Class to Mercedes-Benz of Lynnfield at 385 Broadway, Rte 1 North, and our team will confirm any open recall and explain the remedy. If you are unsure whether a prior repair was completed, still schedule service; the VIN check is free and there is no need to diagnose the concern yourself. Call 781-868-4139, reserve an appointment online, and let an authorized Mercedes-Benz team handle the manufacturer repair at no charge.