Mercedes-Benz of Lynnfield

2017 Mercedes-Benz GLC-Class Recall

Mercedes-Benz GLC-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

11 recalls found · All repairs FREE

Structure Roof and Pillars

FREE3 OPEN RECALLS

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure Roof and Pillars3

FREE3 OPEN RECALLS

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Module1

FREE1 OPEN RECALL

NHTSA campaign 21V072000 · 58 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall is expected to begin April 13, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Electrical System Software1

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Headlight1

FREE1 OPEN RECALL

NHTSA campaign 17V819000 · 8,134 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016-2017 GLC300, GLC300 4MATIC and GLC43 4MATIC vehicles. These vehicles may have misadjusted headlights, possibly resulting in the low beam headlights insufficiently illuminating the roadway. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, Lamps

Consequence

An insufficiently illuminated roadway may increase the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect the headlamp adjustment, adjusting it as necessary, free of charge. The recall began on January 12, 2018. Owners may contact MBUSA customer service at 1-877-496-3691.

Sun Roof1

FREE1 OPEN RECALL

NHTSA campaign 17V715000 · 9,379 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2018 GLC300, GLC300 4Matic, and GLC43 AMG vehicles. The fixed panoramic sun roof frontal and side plastic panels may have insufficient bonding, allowing the panels to separate during vehicle operation.

Consequence

If the sun roof panels detach from the vehicle, it can increase the risk of a crash or injury for following traffic.

Corrective Action

MBUSA will notify owners, and dealers will inspect the bonding on the sun roof panels, correcting it as necessary, free of charge. The recall is expected to begin December 8, 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Air Bag1

FREE1 OPEN RECALL

NHTSA campaign 17V627000 · 495,290 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG,

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Corrective Action

MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall is expected to begin in December 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Power Steering1

FREE1 OPEN RECALL

NHTSA campaign 17V574000 · 4 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling one 2017 C43 AMG, one E300 4Matic sedan, one GLC300, and one E43 AMG 4Matic sedan. These vehicles have electrical power steering control units with improperly welded contact pins.

Consequence

The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. The recall is expected to begin November 10, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Seat Belt1

FREE1 OPEN RECALL

NHTSA campaign 17V251000 · 12,743 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 C300, C300 4Matic, C300 Coupe, C300 Coupe 4Matic, C43 AMG, C43 AMG Coupe, C43 AMG Cabrio, C63 AMG, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, C63S Cabrio, GLC300, GLC300 4Matic, GLC43 AMG, S550, S550 4Matic, S550e, S600, S63 AMG 4Matic, S65, Mercedes-Maybach S550 4Matic, and Mercedes-Maybach S600 vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash. As such, these vehicles fail

Consequence

If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.

Corrective Action

MBUSA will notify owners, and dealers will replace the front seat belts, free of charge. Remedy parts are not currently available. Owners will be notified of the recall in May 2017 and will be sent a second notification when remedy parts become available. Owners may contact MBUSA customer service at 1-800-367-6372.

Engine1

FREE1 OPEN RECALL

NHTSA campaign 17V114000 · 307,629 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat f

Consequence

If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. Parts to remedy the vehicles are not currently available. Owners will be notified of the recall beginning in late March 2017. Owners will be mailed a follow up notice when remedy parts are available, currently expected to be in July 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Mercedes-Benz GLC-Class?

NHTSA has issued 11 recalls for the 2017 Mercedes-Benz GLC-Class involving Structure Roof and Pillars, Communication Module, Electrical System Software, Headlight, Sun Roof, Air Bag, Power Steering, Seat Belt, and Engine components.
Structure and roof-pillar recalls address separating panels and rear seat belt latch plates that may become difficult to use.
Other recalls address emergency-call communication, headlight adjustment, airbag grounding, steering assist, front seat belt pretensioners, and starter overheating.

How do I check if my 2017 Mercedes-Benz GLC-Class has an open recall?

You can check your 2017 Mercedes-Benz GLC-Class by entering its VIN at NHTSA.gov or requesting a free VIN check at our service department.
Mercedes-Benz of Lynnfield can review the VIN and explain the applicable manufacturer remedy.

How much does a 2017 Mercedes-Benz GLC-Class recall repair cost?

A 2017 Mercedes-Benz GLC-Class recall repair costs nothing when completed by an authorized dealer under the manufacturer's safety recall program.
The remedy may involve an inspection, adjustment, software update, activation, installation, or component replacement.

Can an independent shop fix a 2017 Mercedes-Benz GLC-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2017 Mercedes-Benz GLC-Class at no charge.
Factory-trained technicians use manufacturer diagnostic tools and approved repair procedures for recall work.

Does an open recall affect the trade-in value of the 2017 Mercedes-Benz GLC-Class?

Buyers and dealers check recall status, so completing an open recall can help provide clearer information when you trade in your vehicle.
Mercedes-Benz of Lynnfield can help you confirm recall status before discussing your vehicle's next step.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies risks involving roof and sunroof panels that may detach, rear seat belt latch plates that may become unusable, and seat belt pretensioners that may not restrain occupants properly. It also describes possible incorrect emergency-call location information, a disabled emergency-call function, insufficient headlight illumination, inadvertent airbag deployment, loss of power steering assist, and starter overheating that could increase fire risk. Delaying a recall check can leave these concerns unresolved. A complimentary VIN check helps determine whether your 2017 Mercedes-Benz GLC-Class needs a manufacturer remedy, so do not wait if you received a notice or have questions.

Expert Care in Lynnfield

Mercedes-Benz of Lynnfield provides recall service with factory-trained technicians, manufacturer diagnostic tools, and OEM parts when a replacement is required. The manufacturer remedy is performed at no charge for eligible safety recalls, helping you address the concern with confidence. Our dealership is located in Lynnfield, MA, and serves drivers from nearby communities seeking authorized Mercedes-Benz care. Whether the repair involves a communication module, roof panel, seat belt component, steering system, headlight, airbag-related grounding, or engine electrical protection, our team follows the manufacturer's repair instructions and helps explain the next step clearly.

Start With a Free VIN Check

Start by contacting our service department for a VIN check, then bring your vehicle to Mercedes-Benz of Lynnfield if an open recall requires attention. You can schedule service even if you are unsure whether a prior owner completed the repair, because the check is free. Our team can confirm the applicable campaign, explain the remedy, and arrange the visit. If you have already received a manufacturer notice, bring it with you, but it is not required to begin. Prompt action helps keep your vehicle ready for the road and your recall questions moving toward a clear answer.