Mercedes-Benz of Lynnfield

2017 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Electrical System Software

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Mercedes-Benz CLS-Class?
  • NHTSA has issued one recall for the 2017 Mercedes-Benz CLS-Class involving the Electrical System Software.
  • The communication-module software may fail to communicate the correct vehicle location for the eCall emergency system after a crash.
  • The consequence is that emergency responders may be dispatched to the wrong location, increasing the risk of injury.
How do I check if my 2017 Mercedes-Benz CLS-Class has an open recall?
  • You can check the VIN at NHTSA.gov or receive a free VIN check at our service department.
  • The VIN check confirms whether the recall remedy remains open for your specific vehicle.
  • You can schedule service with Mercedes-Benz of Lynnfield for assistance.
How much does a 2017 Mercedes-Benz CLS-Class recall repair cost?
  • A 2017 Mercedes-Benz CLS-Class recall repair costs nothing when performed by an authorized dealer.
  • The manufacturer specifies the remedy, and the communication-module software update is free of charge.
  • An over-the-air update may also be used when applicable.
Can an independent shop fix a 2017 Mercedes-Benz CLS-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Mercedes-Benz factory-trained technicians use the manufacturer’s diagnostic tools and repair procedures.
  • Schedule an appointment with Mercedes-Benz of Lynnfield for recall assistance.
Does an open recall affect the trade-in value of the 2017 Mercedes-Benz CLS-Class?
  • Buyers and dealers check recall status, so an open recall can affect the trade-in process.
  • Completing the free manufacturer remedy can provide helpful documentation for your vehicle’s history.
  • Visit our trade-in page to explore your next step.

Recall Service & Dealership Highlights

Address the Safety Risk

NHTSA identifies one recall involving the Electrical System Software in the 2017 Mercedes-Benz CLS-Class. The communication-module software may fail to communicate the vehicle’s correct location through the eCall emergency system after a crash. If that happens, emergency responders could be dispatched to the wrong location, increasing the risk of injury following a collision. Because this system supports emergency response, waiting leaves an important safety question unresolved. A VIN check can quickly establish whether the remedy remains open, and the manufacturer’s software update is performed free of charge when applicable. Do not delay simply because the vehicle appears to drive normally.

Authorized Mercedes-Benz Care

Mercedes-Benz of Lynnfield provides authorized recall support for drivers in Lynnfield, MA, and nearby communities. Our factory-trained technicians use Mercedes-Benz manufacturer diagnostic tools to verify the VIN, identify the open campaign, and follow the specified remedy. For this recall, that remedy involves updating the communication-module software through a dealer or, when applicable, an over-the-air update. Manufacturer recall repairs are completed at no charge to the owner. With OEM parts and factory procedures available through our service department, you can receive clear answers and dependable care close to home. Visit us at 385 Broadway, Rte 1 North, in Lynnfield.

Simple Steps to Peace of Mind

Start by checking your VIN through NHTSA.gov or by contacting Mercedes-Benz of Lynnfield. Bring the 2017 Mercedes-Benz CLS-Class to our service department so a technician can verify recall status and complete the manufacturer remedy if it is still open. If you are unsure whether the repair was previously performed, schedule a visit anyway—the VIN check is free. You can schedule service online, and our team will explain what happens next. Addressing the recall promptly helps confirm that the eCall system software is properly updated and gives you greater confidence behind the wheel.