Mercedes-Benz of Lynnfield

2017 Mercedes-Benz CLA-Class Recall

Mercedes-Benz CLA-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

7 recalls found · All repairs FREE

Steering

FREE1 OPEN RECALL

NHTSA campaign 21V229000 · 4,992 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.

Consequence

A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. The recall is expected to begin April 30, 2021. Owner may contact MBUSA customer service at 1-800-367-6372.

Air Bag

FREE3 OPEN RECALLS

NHTSA campaign 19V892000 · 129 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2018 CLA250 and CLA250 4MATIC, and 2017-2018 CLA45 AMG vehicles. The Occupant Classification System (OCS) may have been improperly calibrated, which may prevent the proper deployment of the front passenger air bag.

Consequence

In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.

Corrective Action

MBUSA will notify owners, and dealers will replace the passenger seat cushion, free of charge. The recall began July 31, 2020. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2020060012.

Steering1

FREE1 OPEN RECALL

NHTSA campaign 21V229000 · 4,992 vehicles affected

Defect

Consequence

A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.

Corrective Action

Structure Roof and Pillars1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Electrical System Software1

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Air Bag3

FREE3 OPEN RECALLS

NHTSA campaign 19V892000 · 129 vehicles affected

Defect

Consequence

In the event of a crash, if the air bag does not deploy as designed, the front seat passenger has an increased risk of an injury.

Corrective Action

Engine1

FREE1 OPEN RECALL

NHTSA campaign 17V114000 · 307,629 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat f

Consequence

If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. Parts to remedy the vehicles are not currently available. Owners will be notified of the recall beginning in late March 2017. Owners will be mailed a follow up notice when remedy parts are available, currently expected to be in July 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Mercedes-Benz CLA-Class?

NHTSA recall information identifies seven recalls for the 2017 Mercedes-Benz CLA-Class, affecting Steering, Structure Roof and Pillars, Electrical System Software, Air Bag, and Engine components.
The Air Bag component accounts for three recalls; Steering, Structure Roof and Pillars, Electrical System Software, and Engine each account for one.

How do I check if my 2017 Mercedes-Benz CLA-Class has an open recall?

You can check the VIN at NHTSA.gov or receive a free open-recall VIN check at the Mercedes-Benz of Lynnfield service department.
To have our team verify the vehicle and discuss any remedy, schedule an appointment.

How much does a 2017 Mercedes-Benz CLA-Class recall repair cost?

A 2017 Mercedes-Benz CLA-Class recall repair costs the owner nothing when performed by an authorized dealer as the manufacturer remedy.
Eligible inspections, software updates, and replacement repairs are completed at no charge.

Can an independent shop fix a 2017 Mercedes-Benz CLA-Class recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Mercedes-Benz of Lynnfield uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts for recall service.

Does an open recall affect the trade-in value of the 2017 Mercedes-Benz CLA-Class?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process moving.
When you are ready to discuss your vehicle, visit our trade-in page.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies risks involving steering control, panoramic-roof front-panel detachment, emergency-call location accuracy, air bag deployment, and starter-system overheating. Depending on the affected campaign, these conditions could increase the risk of a crash, occupant injury, emergency-response delay, or fire. Waiting to verify an open recall can leave a known safety concern unresolved while the vehicle is driven. A VIN check is the right first step because it connects the vehicle to the campaigns that apply specifically to it. If you have received a notice or have questions about prior repairs, contact our service team promptly for guidance.

Authorized Care Nearby

Mercedes-Benz of Lynnfield provides authorized recall service for drivers in Lynnfield, Peabody, Wakefield, Saugus, Salem, and surrounding North Shore communities. Our factory-trained technicians follow the manufacturer’s repair instructions and use Mercedes-Benz diagnostic tools and OEM parts. The required recall remedy—whether an inspection, steering-shaft replacement, front-panel replacement, software update, air bag-related repair, grounding improvement, or additional starter fuse—is performed at no charge when the campaign applies. At Mercedes-Benz of Lynnfield, you receive knowledgeable assistance from a team familiar with Mercedes-Benz safety systems and recall procedures.

Simple Next Steps

Start by checking your VIN through NHTSA.gov or by contacting our service department for a free open-recall check. Bring your 2017 Mercedes-Benz CLA-Class to Mercedes-Benz of Lynnfield so our team can verify the vehicle and explain any required remedy. If you are unsure whether a previous repair was completed, still reach out—the check is free and there is no need to guess. When a campaign applies, schedule service for the manufacturer remedy. We will help make the process clear, convenient, and reassuring from the first call through completion.