Mercedes-Benz of Lynnfield

2017 Mercedes-Benz B-Class Electric Drive Recall

Mercedes-Benz B-Class Electric Drive Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Air Bag

FREE1 OPEN RECALL

NHTSA campaign 17V627000 · 495,290 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG,

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Corrective Action

MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall is expected to begin in December 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Air Bag1

FREE1 OPEN RECALL

NHTSA campaign 17V627000 · 495,290 vehicles affected

Defect

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Corrective Action

Software1

FREE1 OPEN RECALL

NHTSA campaign 21V058000 · 1,292,258 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Corrective Action

MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall is expected to begin April 6, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Steering Shaft1

FREE1 OPEN RECALL

NHTSA campaign 21V229000 · 4,992 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 B250e, CLA250, 2017-2018 AMG CLA45, GLA250, and AMG GLA45 vehicles. The steering shaft bore hole for the universal joint bearing may allow excessive movement that, over time, could result in the separation of the bearing and universal joint.

Consequence

A separated universal joint bearing can cause a loss of steering control and increase the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect, and as necessary, replace the steering shaft, free of charge. The recall is expected to begin April 30, 2021. Owner may contact MBUSA customer service at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Mercedes-Benz B-Class Electric Drive?

NHTSA has issued three recalls for the 2017 Mercedes-Benz B-Class Electric Drive, involving the air bag, software, and steering shaft.
The air bag recall concerns unintended deployment and added grounding to the steering components.
The software recall concerns incorrect vehicle-location communication by the emergency call system.
The steering shaft recall concerns possible separation of the universal-joint bearing and steering shaft.

How do I check if my 2017 Mercedes-Benz B-Class Electric Drive has an open recall?

You can check your 2017 Mercedes-Benz B-Class Electric Drive by VIN at NHTSA.gov or receive a free VIN check at our service department.
Our team can explain the applicable remedy and arrange the repair if an open recall appears.

How much does a 2017 Mercedes-Benz B-Class Electric Drive recall repair cost?

A 2017 Mercedes-Benz B-Class Electric Drive recall repair costs nothing when completed by an authorized Mercedes-Benz dealer.
The manufacturer-directed remedy, including eligible parts and labor, is performed at no charge to the owner.

Can an independent shop fix a 2017 Mercedes-Benz B-Class Electric Drive recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2017 Mercedes-Benz B-Class Electric Drive at no charge.
An authorized dealer has the manufacturer procedures, diagnostic equipment, and parts required for recall completion.

Does an open recall affect the trade-in value of the 2017 Mercedes-Benz B-Class Electric Drive?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in conversation for a 2017 Mercedes-Benz B-Class Electric Drive; visit our trade-in page.
Because recall repairs are free at an authorized dealer, checking the VIN before trading can help address an open safety remedy.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA’s three recalls address meaningful safety concerns. The air bag issue could allow an inadvertent driver-air-bag deployment, increasing the risk of injury and a crash. The software issue could prevent the emergency call system from sending the correct vehicle location, potentially directing responders to the wrong place after a crash. The steering-shaft issue could allow the universal-joint bearing and shaft to separate, causing a loss of steering control and increasing crash risk. Waiting leaves these conditions unresolved. A free VIN check helps determine whether an open remedy applies, and prompt service can provide reassurance before the vehicle returns to the road.

Authorized Local Expertise

Mercedes-Benz of Lynnfield provides authorized recall service in Lynnfield, MA, for drivers from Peabody, Saugus, Wakefield, Reading, and nearby North Shore communities. Factory-trained technicians follow Mercedes-Benz repair procedures and use manufacturer diagnostic tools to identify the correct remedy. When parts are required, OEM components support the repair specified by the manufacturer. The recall remedy is performed at no charge to the owner, whether the visit involves steering-component grounding, a communication-module software update, or steering-shaft inspection and replacement. Trust Mercedes-Benz of Lynnfield to handle this safety work with care and clear communication.

Start With a Free VIN Check

Start by checking your VIN through NHTSA.gov or contacting our service team. Bring the vehicle to Mercedes-Benz of Lynnfield, and schedule an appointment even if you are unsure whether earlier recall work was completed. The VIN check is free, and our team can explain the result before any recall remedy begins. If an open recall is identified, we will arrange the manufacturer-directed repair at no charge. You can also ask about service specials for eligible maintenance needs during your visit. Taking action now helps keep the vehicle ready for safer driving.