Mercedes-Benz of Lynnfield

2016 Mercedes-Benz SL-Class Recall

Mercedes-Benz SL-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Mercedes-Benz SL-Class?

NHTSA has issued one recall for the 2016 Mercedes-Benz SL-Class, affecting the Software component.
The software fault may cause the emergency call system to transmit an inaccurate vehicle location, which could delay emergency responders.

How do I check if my 2016 Mercedes-Benz SL-Class has an open recall?

You can check your 2016 Mercedes-Benz SL-Class VIN at NHTSA.gov or receive a free VIN check at our service department.
Mercedes-Benz of Lynnfield can verify the manufacturer's open recall records and explain the next step.

How much does a 2016 Mercedes-Benz SL-Class recall repair cost?

A 2016 Mercedes-Benz SL-Class recall repair costs nothing when completed by an authorized dealer.
The manufacturer remedy for this Software recall, including the required software or communication module update, is performed at no charge to the owner.

Can an independent shop fix a 2016 Mercedes-Benz SL-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An authorized Mercedes-Benz dealer has the factory procedures and tools needed to verify the update and complete the recall correctly.

Does an open recall affect the trade-in value of the 2016 Mercedes-Benz SL-Class?

Buyers and dealers check recall status, so an open recall can affect the trade-in process for a 2016 Mercedes-Benz SL-Class.
Before discussing your vehicle's value, visit our trade-in page and ask our team to help verify recall completion.

Recall Service & Dealership Highlights

Address the Safety Risk

NHTSA reports one Software recall involving certain 2013–2017 vehicles, including the 2016 Mercedes-Benz SL-Class. A fault may cause the emergency call system's date and time to differ from the actual date and time, which may result in an inaccurate vehicle location being relayed to emergency responders. That inaccurate location could delay help and increase the risk of injury. Waiting to confirm your recall status leaves an important safety-related software concern unresolved. Mercedes-Benz of Lynnfield can check your VIN and determine whether the manufacturer remedy has been completed, even if you are unsure whether the over-the-air update worked.

Authorized Mercedes-Benz Expertise

Mercedes-Benz of Lynnfield uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts and software procedures to address recall work properly. Our team can verify the emergency call system update, confirm whether the communication module software is current, and complete the manufacturer remedy at no charge when the recall remains open. Located in Lynnfield, Massachusetts, we welcome drivers from Peabody, Saugus, Wakefield, Reading, and nearby North Shore communities. You can trust Mercedes-Benz of Lynnfield to explain the process clearly and help protect the safety systems built into your vehicle.

Simple Next Steps

Start by locating your VIN and contacting our service department for a free recall check. Bring your vehicle to Mercedes-Benz of Lynnfield so a technician can verify the open recall status and complete the required remedy. If you are unsure whether the over-the-air update succeeded or whether a prior owner handled the repair, still schedule an appointment so we can check. The VIN review is free, and an eligible recall remedy is performed at no charge. Call 781-868-4139 or contact our team before your next drive.