Mercedes-Benz of Lynnfield

2016 Mercedes-Benz GLA-Class Recall

Mercedes-Benz GLA-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Structure Roof and Pillars

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Mercedes-Benz GLA-Class?
  • NHTSA has issued three recalls associated with the 2016 Mercedes-Benz GLA-Class: Structure Roof and Pillars, Software, and Air Bag.
  • The Structure Roof and Pillars recall concerns possible deterioration of panoramic-roof front-panel adhesive.
  • The Software recall concerns potentially inaccurate emergency-call vehicle location information.
  • The Air Bag recall concerns inadvertent driver air bag deployment.
How do I check if my 2016 Mercedes-Benz GLA-Class has an open recall?
  • You can check the VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • A VIN check identifies whether a recall applies and whether the manufacturer remedy remains open.
How much does a 2016 Mercedes-Benz GLA-Class recall repair cost?
  • A 2016 Mercedes-Benz GLA-Class recall repair costs nothing when completed by an authorized dealer because the manufacturer remedy is free to the owner.
  • The dealer will explain the corrective action that applies to the VIN.
Can an independent shop fix a 2016 Mercedes-Benz GLA-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians and manufacturer-approved procedures for recall work.
Does an open recall affect the trade-in value of the 2016 Mercedes-Benz GLA-Class?
  • Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation; visit our trade-in page to get started.
  • Mercedes-Benz of Lynnfield can help you understand recall status before you discuss your vehicle.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA identifies three recall areas associated with the 2016 Mercedes-Benz GLA-Class. A deteriorating panoramic-roof front-panel bond could allow the panel to detach and become a road hazard, increasing crash risk. A software fault could relay an inaccurate emergency-call location and delay responders, increasing the risk of injury. An air bag could deploy inadvertently, also increasing the risk of injury and a crash. Waiting can leave a known safety concern unresolved. Mercedes-Benz of Lynnfield can check your VIN and explain the remedy so you can make an informed decision without delay.

Factory-Approved Recall Care

Mercedes-Benz of Lynnfield serves Lynnfield, Peabody, Saugus, Wakefield, Swampscott, and nearby North Shore communities with recall support for Mercedes-Benz vehicles. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts or procedures specified for the repair. Recall remedies are completed at no charge to the owner when performed by an authorized franchise dealer. That includes the applicable front-panel replacement, communication-module software update, or steering-component grounding described by MBUSA. At 385 Broadway, Rte 1 North, our team provides a reassuring place to resolve a safety issue correctly.

Take the Next Step

Start by checking your VIN with Mercedes-Benz of Lynnfield or NHTSA.gov. Then bring the vehicle to our Lynnfield service department so a factory-trained technician can confirm whether an open recall applies and perform the manufacturer remedy. If you received a notice, saw a safety warning, or simply are unsure whether recall work was completed, schedule an appointment. The VIN check is free, and there is no reason to wait for certainty before contacting us. Call 781-868-4139 to discuss your 2016 Mercedes-Benz GLA-Class and arrange the next step.