Mercedes-Benz of Lynnfield

2016 Mercedes-Benz G-Class Recall

Mercedes-Benz G-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

8 recalls found · All repairs FREE

Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Mercedes-Benz G-Class?
  • NHTSA has issued four recalls for the 2016 Mercedes-Benz G-Class involving Software, Cruise Control, Steering, and Door Latch components.
  • The Software recall concerns inaccurate emergency-call location information.
  • The Cruise Control recall concerns engine power reduction while Distronic Plus is engaged.
  • The Steering recall concerns possible steering coupling wear.
  • The Door Latch recall concerns an inner door release cable that may break.
How do I check if my 2016 Mercedes-Benz G-Class has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • The VIN check confirms whether an open recall is associated with your specific vehicle.
  • Call 781-868-4139 or schedule an appointment for assistance.
How much does a 2016 Mercedes-Benz G-Class recall repair cost?
  • A 2016 Mercedes-Benz G-Class recall repair costs nothing at an authorized dealer when the recall applies.
  • The manufacturer remedy is performed at no charge to the owner.
  • Our team can verify eligibility before the repair is completed.
Can an independent shop fix a 2016 Mercedes-Benz G-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Factory-trained technicians use manufacturer diagnostic tools and OEM parts for the applicable recall repair.
  • Mercedes-Benz of Lynnfield can arrange the required service.
Does an open recall affect the trade-in value of the 2016 Mercedes-Benz G-Class?
  • Buyers and dealers check recall status, so an open recall can affect the trade-in process; visit our trade-in page to get started.
  • Completing an eligible recall remedy helps document that a safety campaign has been addressed.
  • A free VIN check can clarify recall status before you discuss your vehicle.

Recall Service & Dealership Highlights

Address Safety Concerns

The four NHTSA recalls associated with the 2016 Mercedes-Benz G-Class involve a software fault that may send emergency responders an inaccurate location, cruise-control behavior that may lengthen stopping distance, a steering coupling that may wear and cause loss of steering, and a door cable that may prevent an occupant from opening a door after a crash. Waiting can leave a safety-related defect unresolved when you need the vehicle most. A VIN check identifies whether one or more campaigns apply, and eligible manufacturer remedies are completed free of charge. If you are uncertain about your recall status, contact our team and schedule service promptly.

Factory-Trained Local Care

Mercedes-Benz of Lynnfield provides recall service with factory-trained technicians, manufacturer diagnostic tools, and OEM parts designed for your vehicle. Our team verifies the VIN, confirms the applicable NHTSA campaign, and performs the manufacturer remedy at no charge when eligible. Located in Lynnfield, MA, we serve drivers throughout nearby communities, including Peabody, Saugus, Wakefield, Reading, and surrounding North Shore areas. Choose Mercedes-Benz of Lynnfield for knowledgeable support from an authorized franchise dealer, and call 781-868-4139 when you are ready to discuss your recall concern.

Start With a Free VIN Check

Begin by checking your VIN with our service department, then bring the vehicle in if an open recall is identified. You can schedule an appointment even if you are unsure whether a repair was completed, because the check is free and helps clarify the next step. Our advisors can explain the remedy and coordinate the visit. If your vehicle needs additional maintenance, ask about service specials. Service financing may also help you get service now and pay later. Mercedes-Benz of Lynnfield is ready to help you drive with greater confidence.