Mercedes-Benz of Lynnfield

2016 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Engine

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 94 vehicles affected

Defect

Daimler Trucks North America LLC (DTNA) is recalling certain model year 2011-2017 Thomas Built Buses Saf-T-Liner HDX school buses manufactured April 28, 2010, to April 15, 2016. The affected vehicles have a transmission retarder that may increase coolant system pressure high enough to cause hose fatigue and lead to premature failure of the hose, resulting in a coolant leak inside the bus body.

Consequence

If the heater hose fails, hot coolant may leak inside the bus body increasing risk of injury to the passengers.

Corrective Action

DTNA will notify owners, and dealers will replace the heater hose, free of charge. An interim notice was mailed on July 6, 2016. The recall began on September 20, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-709.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Mercedes-Benz CLS-Class?

NHTSA identifies one recall for the 2016 Mercedes-Benz CLS-Class, involving the Engine component.
The recall describes a heater hose concern caused by increased coolant-system pressure in certain Thomas Built Buses Saf-T-Liner HDX school buses; a hose failure could allow hot coolant to leak inside the bus body and increase passenger injury risk.

How do I check if my 2016 Mercedes-Benz CLS-Class has an open recall?

You can check your 2016 Mercedes-Benz CLS-Class at NHTSA.gov or receive a free VIN check at our service department.
Mercedes-Benz of Lynnfield can review the VIN-specific record and explain whether a manufacturer remedy applies.

How much does a 2016 Mercedes-Benz CLS-Class recall repair cost?

A 2016 Mercedes-Benz CLS-Class recall repair costs nothing when the vehicle is covered by the manufacturer remedy and the work is completed at an authorized dealer.
The remedy described by NHTSA is heater-hose replacement for vehicles covered by the recall campaign.

Can an independent shop fix a 2016 Mercedes-Benz CLS-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2016 Mercedes-Benz CLS-Class at no charge.
An authorized dealer can complete the VIN check, use manufacturer diagnostic tools, and document the recall repair.

Does an open recall affect the trade-in value of a 2016 Mercedes-Benz CLS-Class?

Buyers and dealers check recall status, so an open recall can affect how a 2016 Mercedes-Benz CLS-Class is evaluated; visit our trade-in page to get started.
Completing an eligible recall remedy helps provide a clearer vehicle history when discussing a trade.

Recall Service & Dealership Highlights

Understand the Safety Concern

NHTSA's Engine recall describes a transmission retarder that may increase coolant-system pressure, creating stress that can fatigue and prematurely fail a heater hose in certain Thomas Built Buses Saf-T-Liner HDX school buses. If the hose fails, hot coolant may leak inside the bus body and increase the risk of injury to passengers. That is why waiting to clarify recall status is a risk, even when the vehicle seems to operate normally. A VIN check determines whether the campaign applies to your vehicle and whether the manufacturer's no-charge remedy is needed.

Factory-Backed Service

Mercedes-Benz of Lynnfield provides a reassuring place to address recall questions in Lynnfield, MA. Our factory-trained technicians use manufacturer diagnostic tools to review VIN-specific information and follow the required repair procedure. When an applicable recall remedy is identified, the authorized dealership performs the manufacturer repair at no charge and uses OEM parts as specified. We serve drivers throughout Lynnfield, Peabody, Wakefield, Reading, Saugus, and nearby North Shore communities. Bring your vehicle to Mercedes-Benz of Lynnfield for knowledgeable guidance from a team familiar with manufacturer service standards.

Take the Next Safe Step

Start by checking your VIN, then bring the vehicle to our service department for a clear answer. If you are unsure whether a recall repair was completed, still schedule an appointment; the VIN check is free. Our team can confirm the record, explain the remedy, and arrange the required work when applicable. A quick check can replace uncertainty with a documented answer. Contact Mercedes-Benz of Lynnfield at 781-868-4139 or schedule service online at a convenient time.