Mercedes-Benz of Lynnfield

2016 Mercedes-Benz B-Class Electric Drive Recall

Mercedes-Benz B-Class Electric Drive Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2016 Mercedes-Benz B-Class Electric Drive?
  • NHTSA identifies two recalls for the 2016 Mercedes-Benz B-Class Electric Drive: Software and Air Bag.
  • The Software recall concerns an eCall date and time fault that may relay an inaccurate vehicle location and delay emergency responders.
  • The Air Bag recall concerns inadvertent driver air bag deployment and grounding for steering components.
How do I check if my 2016 Mercedes-Benz B-Class Electric Drive has an open recall?
  • You can check the VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • The VIN check confirms whether a recall remedy remains open for your specific vehicle.
  • If you are unsure whether earlier work was completed, contact an authorized dealer for assistance.
How much does a 2016 Mercedes-Benz B-Class Electric Drive recall repair cost?
  • A 2016 Mercedes-Benz B-Class Electric Drive recall repair is free at an authorized dealer when the remedy applies.
  • The manufacturer defines the remedy, and the authorized dealer performs the repair at no charge to the owner.
Can an independent shop fix a 2016 Mercedes-Benz B-Class Electric Drive recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians and manufacturer diagnostic tools for recall service.
Does an open recall affect the trade-in value of the 2016 Mercedes-Benz B-Class Electric Drive?
  • Buyers and dealers check recall status, so completing an open remedy can support a smoother trade-in process.
  • Use the trade-in page to begin discussing your vehicle.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA identifies Software and Air Bag recalls for the 2016 Mercedes-Benz B-Class Electric Drive. The software issue may cause the eCall system to transmit an inaccurate vehicle location, potentially delaying emergency responders and increasing the risk of injury. The air bag issue involves possible inadvertent driver air bag deployment, which may increase the risk of injury and a crash. Waiting leaves uncertainty about whether the vehicle’s remedy is complete. A free VIN check can clarify the status, and an authorized dealer can complete the applicable manufacturer repair at no charge.

Certified Mercedes-Benz Care

Mercedes-Benz of Lynnfield provides authorized recall service for drivers in Lynnfield, MA, and nearby communities such as Peabody, Saugus, Wakefield, Salem, and the North Shore. Our factory-trained technicians use Mercedes-Benz manufacturer diagnostic tools to identify the correct remedy and genuine OEM parts when parts are required. Manufacturer safety recall remedies are performed at no charge to the owner. At Mercedes-Benz of Lynnfield, our team explains the process clearly and helps you move from uncertainty to a completed safety repair with confidence.

Simple Next Steps

Begin by checking your VIN at NHTSA.gov or contacting Mercedes-Benz of Lynnfield’s service department for a free check. Bring your B-Class Electric Drive to our dealership if a recall is open, or even if you are unsure whether previous work was completed. Our team can confirm the status and explain the manufacturer remedy. When you are ready, schedule service online. The recall check is free, and applicable recall repairs are completed at no charge by an authorized franchise dealer.