Mercedes-Benz of Lynnfield

2015 Mercedes-Benz SLK-Class Recall

Mercedes-Benz SLK-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Mercedes-Benz SLK-Class?
  • NHTSA has issued three recalls associated with the 2015 Mercedes-Benz SLK-Class: Communication Software, Electronic Stability Control, and Headlight.
  • The Communication Software recall concerns emergency-call location accuracy.
  • The Electronic Stability Control recall concerns software that may keep the brakes slightly applied.
  • The Headlight recall concerns low-beam headlight aim on certain vehicles.
How do I check if my 2015 Mercedes-Benz SLK-Class has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • A VIN check confirms whether a campaign applies to your specific vehicle and whether the remedy remains open.
  • Call Mercedes-Benz of Lynnfield at 781-868-4139 for assistance.
How much does a 2015 Mercedes-Benz SLK-Class recall repair cost?
  • A 2015 Mercedes-Benz SLK-Class recall repair is free at an authorized dealer when the vehicle has an applicable open manufacturer recall.
  • The remedy may involve a software update, communication module update, or headlamp inspection and adjustment.
  • Schedule the repair promptly after the VIN check confirms an open campaign.
Can an independent shop fix a 2015 Mercedes-Benz SLK-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • Mercedes-Benz of Lynnfield uses manufacturer diagnostic tools and factory-trained technicians for recall service.
  • Contact the dealership before authorizing work elsewhere so the proper remedy can be confirmed.
Does an open recall affect the trade-in value of the 2015 Mercedes-Benz SLK-Class?
  • Buyers and dealers check recall status, so completing an open remedy can help keep the trade-in process moving.
  • Use our trade-in page to begin discussing your vehicle.
  • A VIN check can clarify whether the recall remains open before you trade or sell.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA identifies three recall areas associated with the 2015 Mercedes-Benz SLK-Class. A Communication Software fault may transmit an inaccurate emergency-call location, delaying responders. Electronic Stability Control software may keep the brakes slightly applied, potentially overheating brake components, affecting braking performance, or increasing fire risk. On certain vehicles, incorrectly aimed low-beam headlights may reduce nighttime visibility and raise crash risk. These issues may not be obvious during everyday driving, which is why waiting can be risky. A free VIN check can determine whether your vehicle has an open remedy, and an authorized dealer can complete the manufacturer repair at no charge.

Expert Mercedes-Benz Care

Mercedes-Benz of Lynnfield provides recall assistance with factory-trained technicians, manufacturer diagnostic tools, and OEM parts and procedures. The team can verify your VIN, identify the applicable campaign, and complete the manufacturer’s free recall remedy when service is required. Located in Lynnfield, Massachusetts, Mercedes-Benz of Lynnfield serves drivers from Peabody, Salem, Saugus, Wakefield, Reading, and nearby North Shore communities. Choosing an authorized franchise dealer helps ensure that software updates, communication system work, brake-related diagnostics, and headlamp adjustments are handled according to Mercedes-Benz requirements.

Take the Next Step

Start by checking your VIN with Mercedes-Benz of Lynnfield, even if you are unsure whether a recall notice applies. Bring the 2015 Mercedes-Benz SLK-Class to 385 Broadway, Rte 1 North, Lynnfield, MA, so the service team can verify the campaign and complete the remedy when needed. The VIN check is free, and recall repairs are performed at no charge when an open manufacturer campaign applies. Schedule service or schedule an appointment online, or call 781-868-4139. Prompt action helps keep your vehicle and every journey safer.