Mercedes-Benz of Lynnfield

2015 Mercedes-Benz GL-Class Recall

Mercedes-Benz GL-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Mercedes-Benz GL-Class?
  • NHTSA has issued three recalls for the 2015 Mercedes-Benz GL-Class involving Communication Software, Front Suspension, and Axle Shaft components.
  • The Communication Software recall concerns inaccurate emergency-call vehicle location information.
  • The Front Suspension recall concerns oil leakage that may increase fire risk.
  • The Axle Shaft recall concerns axle carrier bolts that may fracture and reduce vehicle stability.
How do I check if my 2015 Mercedes-Benz GL-Class has an open recall?
  • You can check a 2015 Mercedes-Benz GL-Class VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Lynnfield can confirm whether recall work remains open for your vehicle.
  • Call 781-868-4139 or schedule service online.
How much does a 2015 Mercedes-Benz GL-Class recall repair cost?
  • A 2015 Mercedes-Benz GL-Class recall repair costs nothing at an authorized dealer when the vehicle is covered by the manufacturer recall.
  • Manufacturer safety recall remedies are performed at no charge to the owner.
  • The dealer verifies eligibility by VIN before completing the remedy.
Can an independent shop fix a 2015 Mercedes-Benz GL-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2015 Mercedes-Benz GL-Class at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts for applicable repairs.
  • Schedule an appointment for authorized recall assistance.
Does an open recall affect the trade-in value of the 2015 Mercedes-Benz GL-Class?
  • Buyers and dealers check recall status, so completing open recall work can help provide clearer trade-in information for a 2015 Mercedes-Benz GL-Class.
  • Discuss your vehicle with our team through the trade-in page.
  • Recall repairs remain a safety priority regardless of whether you plan to keep or trade the vehicle.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA reports three recall concerns for the 2015 Mercedes-Benz GL-Class. A communication software fault may transmit an inaccurate emergency-call location, potentially delaying responders. A front suspension issue may allow oil to leak, increasing fire risk if the oil contacts an ignition source. An axle shaft concern involves improperly assembled carrier bolts that may fracture, potentially reducing stability and handling control. Waiting can leave an unresolved safety condition in place, even when the vehicle appears to drive normally. A free VIN check helps determine whether the manufacturer remedy remains open, so owners can make an informed decision and avoid unnecessary delay.

Authorized Mercedes-Benz Care

Mercedes-Benz of Lynnfield provides authorized recall support in Lynnfield, MA, for drivers from Peabody, Salem, Wakefield, Saugus, and surrounding North Shore communities. Our factory-trained technicians use Mercedes-Benz diagnostic tools to verify the VIN, identify the applicable campaign, and follow the manufacturer’s repair procedure. OEM parts and approved methods support accurate, consistent service. If a covered recall applies, the manufacturer remedy is completed at no charge to the owner. The team can explain the repair, answer questions, and help coordinate your visit at our location on Broadway, Rte 1 North.

Take the Next Step

Start by checking your VIN through NHTSA.gov or by contacting Mercedes-Benz of Lynnfield. Bring the vehicle in when requested so our service team can confirm the recall status and complete any applicable remedy. If you are unsure whether a previous owner completed the work, schedule service anyway—the VIN check is free and can clarify the next step. Use our online scheduler to choose a convenient visit, or call 781-868-4139 for assistance. Prompt attention helps keep your vehicle’s safety systems operating as the manufacturer intended.