Mercedes-Benz of Lynnfield

2015 Mercedes-Benz G-Class Recall

Mercedes-Benz G-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Mercedes-Benz G-Class?

NHTSA has issued two recalls for the 2015 Mercedes-Benz G-Class, involving the Communication Software and Steering components.
The Communication Software recall concerns a possible inaccurate emergency call location caused by a date and time mismatch.
The Steering recall concerns steering coupling wear that may result in a loss of steering.

How do I check if my 2015 Mercedes-Benz G-Class has an open recall?

You can check your 2015 Mercedes-Benz G-Class at NHTSA.gov or receive a free VIN check at our service department.
Call Mercedes-Benz of Lynnfield at 781-868-4139 or schedule service for assistance.

How much does a 2015 Mercedes-Benz G-Class recall repair cost?

A 2015 Mercedes-Benz G-Class recall repair is free at an authorized dealer when the VIN has an applicable open manufacturer recall.
The dealer follows the manufacturer’s specified remedy and completes eligible recall work at no charge to the owner.

Can an independent shop fix a 2015 Mercedes-Benz G-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Mercedes-Benz of Lynnfield uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts for recall service.

Does an open recall affect the trade-in value of the 2015 Mercedes-Benz G-Class?

Buyers and dealers check recall status, so completing an open recall can help address questions during a trade-in evaluation.
For a vehicle valuation, visit our trade-in page.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recall information identifies two concerns for the 2015 Mercedes-Benz G-Class. A Communication Software fault may cause the emergency call system to transmit an inaccurate vehicle location, which could delay emergency responders and increase the risk of injury. A Steering issue may allow the steering coupling to wear, potentially causing a loss of steering and increasing the risk of a crash. Waiting to confirm recall status can leave a safety-related condition unresolved. If you received a notice, noticed a steering concern, or simply want certainty, arrange a complimentary VIN check and let an authorized Mercedes-Benz dealer determine whether a remedy is required.

Authorized Mercedes-Benz Expertise

Mercedes-Benz of Lynnfield in Lynnfield, MA, supports drivers from Peabody, Saugus, Wakefield, Reading, Stoneham, and nearby North Shore communities. Our factory-trained technicians use manufacturer diagnostic tools to verify recall status and complete the specified remedy correctly. When parts are required, OEM components help keep the repair aligned with Mercedes-Benz standards. Eligible recall repairs are performed at no charge to the owner through the authorized franchise dealership. For dependable assistance, call Mercedes-Benz of Lynnfield at 781-868-4139 or schedule service online.

Start With a Free VIN Check

Begin by checking the VIN through NHTSA.gov or by contacting our service department. Bring the 2015 Mercedes-Benz G-Class to Mercedes-Benz of Lynnfield so our team can confirm whether an open recall applies and explain the next step. Schedule service even if you are unsure whether a previous repair was completed, because the VIN check is free. We can perform the manufacturer remedy when applicable and answer questions about the communication software or steering recall. Call 781-868-4139 or schedule an appointment at a convenient time.