Mercedes-Benz of Lynnfield

2015 Mercedes-Benz C-Class Recall

Mercedes-Benz C-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

12 recalls found · All repairs FREE

Structure

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Air Bag

FREE3 OPEN RECALLS

NHTSA campaign 19V010000 · 288,779 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe, C63 AMG Coupe, GLK 350, GLK250 BlueTec 4Matic, GLK350 RWD, 2015-2017 E400 4Matic Coupe, E400 Cabrio, E400 Coupe, 2014-2017 E550 Cabrio, and 2014-2016 E550 Coupe vehicles sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or Zone A." A

Consequence

An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Corrective Action

MBUSA will notify owners, and dealers will replace the passenger frontal air bag module, free of charge. An interim letter is being mailed from February 1, 2019 through March 8, 2019. A second letter will be sent when parts are available. Owners may contact MBUSA customer service at 1-800-367-6372.

Steering

FREE3 OPEN RECALLS

NHTSA campaign 18V850000 · 6,162 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 Mercedes Benz C300, 2017-2019 C300 Cabrio, C300 Coupe, C63 Cabrio, 2015 C63S AMG, 2018-2019 C300, C350e, C63 AMG, C63S AMG Cabrio, 2018 C63 AMG Cabrio, C63 AMG Coupe, C63S AMG, C63S AMG Coupe, E300, E400 Cabrio, E400 Coupe, 2019 CLS450, E450 Cabrio, and E450 Coupe rear-wheel drive vehicles. A locknut in the steering rack may break under high load, possibly causing the steering to become stuck in one position.

Consequence

A car that cannot be properly steered has an increased risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the steering rack, free of charge. The recall is expected to begin January 25, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Software1

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Air Bag3

FREE3 OPEN RECALLS

NHTSA campaign 19V010000 · 288,779 vehicles affected

Defect

Consequence

An inflator explosion may result in sharp metal fragments striking the passenger or other occupants resulting in serious injury or death.

Corrective Action

Steering3

FREE3 OPEN RECALLS

NHTSA campaign 18V850000 · 6,162 vehicles affected

Defect

Consequence

A car that cannot be properly steered has an increased risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the steering rack, free of charge. The recall is expected to begin January 25, 2019. Owners may contact MBUSA customer service at 1-800-367-6372.

Axle Assembly1

FREE1 OPEN RECALL

NHTSA campaign 17V654000 · 2,098 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 C63 AMG, 2015-2017 C63S and 2017 C63S AMG Coupe and C63 AMG Cabrio vehicles. The rear axle differential mounting flange may fracture from repeated aggressive launches.

Consequence

A fractured rear axle mounting flange can cause the rear differential to become misaligned, possibly resulting in failure of the driveshaft and a loss of propulsion, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will update the vehicle's stability system software and chassis control unit software, free of charge. The recall began on November 20, 2017. MBUSA's number for this recall is 2017110002. Owners may contact MBUSA customer service at 1-877-496-3691.

Engine1

FREE1 OPEN RECALL

NHTSA campaign 17V114000 · 307,629 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2015-2017 C300 4Matic, C300, CLA250, CLA250 4Matic and CLA45 AMG vehicles, 2017 C300 4Matic Cabrio, C300 4Matic Coupe, C300 Cabrio, C300 Coupe, E300, E300 4Matic, E400 4Matic Wagon, E43 AMG 4Matic, GLA250, GLA250 4Matic and GLC300 4Matic Coupe vehicles and 2016 C350e and GLC300 vehicles and 2016-2017 C450 4Matic AMG Sport and GLC300 4Matic vehicles. In the event that the engine or transmission cannot turn over, the starting current limiter may overheat f

Consequence

If the starting current limiter overheats, the surrounding components can melt, increasing the risk of a fire.

Corrective Action

MBUSA will notify owners, and dealers will install an additional fuse in the electrical line to the starter, free of charge. Parts to remedy the vehicles are not currently available. Owners will be notified of the recall beginning in late March 2017. Owners will be mailed a follow up notice when remedy parts are available, currently expected to be in July 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Fuel Pump1

FREE1 OPEN RECALL

NHTSA campaign 15V138000 · 3,039 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 C300 4matic and C400 4matic vehicles manufactured April 7, 2014, to July 25, 2014. In the affected vehicles, the fuel delivery module may be improperly secured to the fuel tank. Secondly, electrical wires that connect to the fuel delivery module might have been pinched between the flange of the fuel delivery module and the tank.

Consequence

If the locking plate is not properly secured to the fuel delivery module it may become loose, and leak fuel, increasing the risk of a fire. If the electrical wires are pinched, the fuel pump may stop working, resulting in a stall, thereby increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will inspect the vehicles for improperly secured locking plates and pinched wires, correcting the vehicles as necessary, free of charge. The recal began on April 24, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030004.

Headlight1

FREE1 OPEN RECALL

NHTSA campaign 15V087000 · 9,137 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2015 C300 and C400 vehicles manufactured from June 18, 2014, through September 5, 2014, that fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, Lamps

Consequence

If the original horizontal adjustment is used to alter the low beam aim, the misaimed headlamp may not properly illuminated the road or cause increased glare to oncoming drivers, which increases the risk of a crash.

Corrective Action

Mercedes-Benz will notify owners, and dealers will replace the horizontal adjustment mechanisms on the headlamps with sealing caps on the affected vehicles. The recall began May 23, 2016. Owners may contact Mercedes at 1-800-367-6372.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Mercedes-Benz C-Class?

NHTSA has issued 12 recalls for the 2015 Mercedes-Benz C-Class involving Structure, Communication Software, Air Bag, Steering, Axle Assembly, Engine, Fuel Pump, and Headlight components.
Eligibility varies by VIN and configuration.

How do I check if my 2015 Mercedes-Benz C-Class has an open recall?

You can check your 2015 Mercedes-Benz C-Class VIN at NHTSA.gov or receive a free VIN check at our service department.
Our team can explain the applicable remedy and help you schedule service.

How much does a 2015 Mercedes-Benz C-Class recall repair cost?

A 2015 Mercedes-Benz C-Class recall repair is free at an authorized dealer when the vehicle is covered by the recall.
Manufacturer safety recall remedies are performed at no charge to the owner.

Can an independent shop fix a 2015 Mercedes-Benz C-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Mercedes-Benz of Lynnfield uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts.

Does an open recall affect the trade-in value of the 2015 Mercedes-Benz C-Class?

Buyers and dealers check recall status, so an open recall can affect the trade-in process; review your options on our trade-in page.
Completing a free recall remedy can help document that the manufacturer safety correction was addressed.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA recall information identifies potential hazards involving steering control, air-bag deployment, emergency-call location accuracy, fuel leakage, fire risk, headlamp aim, a detachable panoramic-roof front panel, and possible loss of propulsion. These conditions can increase the risk of injury, a crash, delayed emergency response, or a vehicle fire. Waiting can leave a safety-related defect unresolved, especially when symptoms are not obvious. A recall notice, unusual steering behavior, a warning about prior repair status, or simple uncertainty is a good reason to check the VIN promptly. Eligible manufacturer remedies are completed at no charge by an authorized dealer.

Authorized Local Expertise

Mercedes-Benz of Lynnfield provides authorized recall service in Lynnfield, MA, for drivers from Peabody, Saugus, Wakefield, Salem, and surrounding communities. Factory-trained technicians understand Mercedes-Benz safety systems and use manufacturer diagnostic tools to verify VIN-specific recall eligibility and repair completion. OEM parts and the manufacturer’s prescribed procedures support accurate repairs, whether the remedy involves software, inspection, component replacement, or an update. Most importantly, eligible recall work is performed at no charge to the owner. Trust Mercedes-Benz of Lynnfield for clear answers and professional service close to home.

Simple Next Steps

Start by locating your vehicle identification number and contacting Mercedes-Benz of Lynnfield for a VIN check. If an open recall appears, bring the vehicle to our service department so the remedy can be completed according to the manufacturer’s instructions. Even if you are unsure whether a recall applies or whether earlier work was finished, schedule an appointment; the check is free and our team can guide you through the process. You can call 781-868-4139 or visit 385 Broadway, Rte 1 North, Lynnfield, MA 01940. Prompt action helps keep your vehicle ready for the road.