Mercedes-Benz of Lynnfield

2015 Mercedes-Benz B-Class Electric Drive Recall

Mercedes-Benz B-Class Electric Drive Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2015 Mercedes-Benz B-Class Electric Drive?
  • NHTSA has issued three recalls for the 2015 Mercedes-Benz B-Class Electric Drive involving the Communication Software, Air Bag, and Battery components.
  • The communication software issue may transmit an inaccurate emergency-call vehicle location.
  • The air bag issue may cause an unintended driver air bag deployment.
  • The battery issue may cause a temporary loss of propulsion power.
How do I check if my 2015 Mercedes-Benz B-Class Electric Drive has an open recall?
  • You can check the VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • Our team can review the VIN and explain whether an open manufacturer remedy applies.
How much does a 2015 Mercedes-Benz B-Class Electric Drive recall repair cost?
  • A 2015 Mercedes-Benz B-Class Electric Drive recall repair costs nothing when performed by an authorized dealer under the manufacturer’s safety recall program.
  • Eligible remedies, including software updates and grounding work, are completed at no charge to the owner.
Can an independent shop fix a 2015 Mercedes-Benz B-Class Electric Drive recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians and manufacturer diagnostic tools for recall service.
Does an open recall affect the trade-in value of the 2015 Mercedes-Benz B-Class Electric Drive?
  • Buyers and dealers check recall status, so completing an open remedy can support a smoother trade-in evaluation; visit our trade-in page to get started.
  • Our team can help clarify recall status before you discuss your vehicle’s next step.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA identifies three recall concerns involving Communication Software, Air Bag, and Battery components. A communication software fault may send emergency responders an inaccurate vehicle location, which could delay help. An air bag condition may allow the driver air bag to deploy unintentionally, increasing the risk of injury and a crash. A battery-system communication error may shut down the electric powertrain, temporarily immobilizing the vehicle and creating a loss of propulsion power that increases crash risk. Waiting can leave a known safety concern unresolved. A free VIN check helps determine whether your vehicle still needs a manufacturer remedy.

Authorized Local Expertise

Mercedes-Benz of Lynnfield provides authorized recall service for drivers in Lynnfield, MA, and nearby North Shore communities. Factory-trained technicians use Mercedes-Benz manufacturer diagnostic tools to identify open recall work and verify completed repairs. When the manufacturer specifies software updates or component work, our team follows the approved remedy and uses OEM parts where parts are required. Manufacturer safety recall repairs are performed at no charge to the owner. From communication software and electric drive systems to steering-related air bag concerns, our service department offers a reassuring place to address your vehicle’s recall needs.

Take the Next Step

Start by checking your VIN through NHTSA.gov or contacting Mercedes-Benz of Lynnfield for a free VIN review. Bring your 2015 Mercedes-Benz B-Class Electric Drive to our Lynnfield service department so a factory-trained technician can confirm whether an open recall applies and complete the manufacturer remedy. Schedule an appointment even if you are unsure whether a previous repair was performed or you have not noticed a problem; recall concerns may not create an obvious warning while driving. Our team can explain the process, answer questions, and help you move forward with confidence.