385 Broadway Directions Rte 1 North, Lynnfield, MA 01940
Mercedes-Benz of Lynnfield
Mercedes-Benz SLK-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA
SCHEDULE NOWFrequently asked questionsNHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 14V386000 · 311 vehicles affected
Defect
Mercedes-Benz USA, LLC (Mercedes-Benz) is recalling certain model year 2014 SLK 250, SLK 350, SLK 55 AMG, SL 550, SL 63 AMG, and SL 65 AMG vehicles manufactured March 19, 2014, through May 5, 2014. Due to an air bag assembly error, the front passenger air bag may not deploy properly.
Consequence
In the event of a crash necessitating front passenger air bag deployment, the front passenger seat airbag may not properly deploy, increasing the risk of injury to the front passenger seat occupant.
Corrective Action
Mercedes-Benz will notify owners, and dealers will replace the front passenger air bag, free of charge. Mercedes-Benz distributed an interim letter to owners on July 17, 2014. A second owner letter was mailed after parts became available in mid August 2014. Owners may contact Mercedes-Benz at 1-800-367-6372. Note: Until the vehicle has been remedied, owners are advised that passengers or other items should not be placed in the passenger seat.
NHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 14V386000 · 311 vehicles affected
Defect
Mercedes-Benz USA, LLC (Mercedes-Benz) is recalling certain model year 2014 SLK 250, SLK 350, SLK 55 AMG, SL 550, SL 63 AMG, and SL 65 AMG vehicles manufactured March 19, 2014, through May 5, 2014. Due to an air bag assembly error, the front passenger air bag may not deploy properly.
Consequence
In the event of a crash necessitating front passenger air bag deployment, the front passenger seat airbag may not properly deploy, increasing the risk of injury to the front passenger seat occupant.
Corrective Action
Mercedes-Benz will notify owners, and dealers will replace the front passenger air bag, free of charge. Mercedes-Benz distributed an interim letter to owners on July 17, 2014. A second owner letter was mailed after parts became available in mid August 2014. Owners may contact Mercedes-Benz at 1-800-367-6372. Note: Until the vehicle has been remedied, owners are advised that passengers or other items should not be placed in the passenger seat.
5 common questions answered
NHTSA recall information identifies two safety campaigns for the 2014 Mercedes-Benz SLK-Class. A Communication Software fault can cause the eCall system to send an inaccurate vehicle location, potentially delaying emergency responders and increasing the risk of injury. An Air Bag assembly error may keep the front passenger air bag from deploying properly during a crash, increasing the risk of injury to the passenger. Until that remedy is completed, Mercedes-Benz advises keeping passengers and other items out of the passenger seat. Waiting can leave a known safety concern unresolved, so schedule a free VIN check promptly.
Mercedes-Benz of Lynnfield provides recall service in Lynnfield, MA, for drivers from Peabody, Salem, Saugus, Wakefield, and nearby North Shore communities. Our factory-trained technicians follow Mercedes-Benz procedures with manufacturer diagnostic tools and OEM parts. They can verify whether an over-the-air communication software update succeeded, update the communication module when needed, or replace the affected front passenger air bag. Qualifying manufacturer recall remedies are performed free of charge at an authorized franchise dealer. Mercedes-Benz of Lynnfield is ready to help you understand the repair and complete it with confidence.
Start with your VIN so our team can check for open recalls tied to your exact vehicle. Bring the 2014 Mercedes-Benz SLK-Class to Mercedes-Benz of Lynnfield for the manufacturer remedy, even if you are unsure whether a previous repair was completed. The VIN check is free, and recall repairs are performed at no charge when an applicable campaign is open. Call 781-868-4139 or schedule service online. A quick check can clarify your status and help you move forward without delay. Our Lynnfield service team will explain the next steps before work begins.
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