Mercedes-Benz of Lynnfield

2014 Mercedes-Benz SL-Class Recall

Mercedes-Benz SL-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

4 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Mercedes-Benz SL-Class?
  • NHTSA has issued four recalls for the 2014 Mercedes-Benz SL-Class involving the Communication Software, Air Bag, and Steering components.
  • The communication software recall concerns a potentially inaccurate emergency-call vehicle location.
  • The air bag recalls concern deployment software and a front passenger air bag assembly issue.
  • The steering recall concerns possible loss of electric power steering assist and an increased fire risk.
How do I check if my 2014 Mercedes-Benz SL-Class has an open recall?
  • You can check your 2014 Mercedes-Benz SL-Class VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • Bring the vehicle to an authorized dealer so technicians can confirm applicability and the completion status of any remedy.
  • You can also schedule an appointment for a VIN check and recall service.
How much does a 2014 Mercedes-Benz SL-Class recall repair cost?
  • A 2014 Mercedes-Benz SL-Class recall repair is free at an authorized dealer when the vehicle is covered by the manufacturer recall.
  • The remedy may include a software update, air bag replacement, or steering control unit replacement, depending on the VIN and recall.
Can an independent shop fix a 2014 Mercedes-Benz SL-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2014 Mercedes-Benz SL-Class at no charge.
  • Authorized technicians have the manufacturer diagnostic equipment, repair procedures, and OEM parts required for recall completion.
Does an open recall affect the trade-in value of the 2014 Mercedes-Benz SL-Class?
  • Buyers and dealers check recall status when evaluating a 2014 Mercedes-Benz SL-Class, so completing an open remedy can support a smoother trade-in process.
  • Use our trade-in page to begin evaluating your vehicle, then confirm recall completion with an authorized dealer.

Recall Service & Dealership Highlights

Protect Occupants and Responders

NHTSA recall information identifies four safety recalls affecting the 2014 Mercedes-Benz SL-Class. A communication software fault may send emergency responders an inaccurate vehicle location, potentially delaying help. Air bag-related issues may prevent deployment as intended, while a separate front passenger air bag assembly error may keep that air bag from deploying properly. The steering recall may cause a loss of electric power steering assist while driving and may increase fire risk even when the vehicle is parked. Waiting can leave these safety concerns unresolved. Have the VIN checked promptly, avoid using the passenger seat if the applicable air bag recall is unresolved, and let an authorized technician determine the correct remedy.

Factory-Authorized Recall Care

Mercedes-Benz of Lynnfield provides recall assistance for drivers in Lynnfield, MA, and nearby Peabody, Saugus, Wakefield, Salem, and North Shore communities. Factory-trained technicians use Mercedes-Benz diagnostic tools to identify open campaigns and verify completed repairs. They follow the manufacturer’s procedures and use OEM parts when a component must be replaced. Depending on the VIN, the free remedy may involve communication software, air bag software or replacement, or an electric power steering control unit. Recall repairs are performed at no charge to the owner when covered by the manufacturer. Trust Mercedes-Benz of Lynnfield for clear answers and authorized safety service.

Start With a Free VIN Check

Begin by locating your vehicle identification number and contacting Mercedes-Benz of Lynnfield. Our team can check the VIN for open recalls, explain the applicable remedy, and help arrange a convenient visit. Bring the SL-Class to our Lynnfield service department so a factory-trained technician can complete eligible work at no charge. You should schedule service even if you are unsure whether a previous repair was completed, because the VIN check is free. If you received a notice, noticed a safety concern, or simply want reassurance, call 781-868-4139 or schedule an appointment online today.