Mercedes-Benz of Lynnfield

2014 Mercedes-Benz M-Class Recall

Mercedes-Benz M-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Mercedes-Benz M-Class?
  • NHTSA has issued three recalls for the 2014 Mercedes-Benz M-Class involving Communication Software, Front Suspension, and Air Bag components.
  • The Communication Software recall concerns an inaccurate emergency-call vehicle location caused by a date and time mismatch.
  • The Front Suspension recall concerns leaking oil that may increase fire risk, while the Air Bag recall concerns software that may prevent airbags from deploying as intended.
How do I check if my 2014 Mercedes-Benz M-Class has an open recall?
  • You can check the VIN for an open recall at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • The check compares the VIN with the manufacturer's open recall records.
  • If an open campaign applies, the authorized dealer can explain the remedy and arrange the repair.
How much does a 2014 Mercedes-Benz M-Class recall repair cost?
  • A 2014 Mercedes-Benz M-Class recall repair costs nothing when completed by an authorized dealer because the manufacturer remedy is performed at no charge to the owner.
  • Covered remedies may include a software update, a communication module update, or front suspension oil-level and sealing-cap service, depending on the campaign.
Can an independent shop fix a 2014 Mercedes-Benz M-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians and manufacturer diagnostic equipment to complete eligible recall work.
Does an open recall affect the trade-in value of the 2014 Mercedes-Benz M-Class?
  • Buyers and dealers check recall status, so an open recall can affect the trade-in discussion until the manufacturer remedy is completed.
  • Review your vehicle's value through our trade-in page, then arrange the free recall check before trading.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA's three recalls involve risks that deserve prompt attention. Communication software may send an inaccurate emergency vehicle location, potentially delaying responders and increasing injury risk. A front suspension oil leak may reach an ignition source and increase the risk of fire. An airbag control-unit software issue may keep airbags from deploying as intended in a crash, increasing injury risk. These concerns may not affect everyday driving, which is why waiting for a symptom is not a safe strategy. A free VIN check identifies whether a campaign applies and helps you move quickly toward the manufacturer remedy.

Authorized Mercedes-Benz Care

Mercedes-Benz of Lynnfield provides recall service for drivers in Lynnfield, Peabody, Wakefield, Saugus, and nearby North Shore communities. Our factory-trained technicians use manufacturer diagnostic tools to verify campaign eligibility, inspect the vehicle when required, and complete the specified remedy with OEM parts and procedures. Recall repairs are performed at no charge when covered by the manufacturer. From communication-module software updates to front suspension sealing-cap service, our team follows the repair instructions designed for your vehicle. Visit Mercedes-Benz of Lynnfield at 385 Broadway, Rte 1 North, Lynnfield, MA 01940.

Start With a Free VIN Check

Begin by locating your VIN and contacting our service department for a recall review. Bring the vehicle to Mercedes-Benz of Lynnfield so our team can confirm the campaign and complete any eligible remedy. You can [schedule service](https://www.mercedesbenzoflynnfield.com/schedule-service.htm) even if you are unsure whether the recall was previously addressed, because the VIN check is free. A manufacturer notice, a safety concern, or uncertainty about repair history is enough reason to call. Taking this step helps clarify your vehicle's status and supports timely completion of any open safety campaign.