Mercedes-Benz of Lynnfield

2014 Mercedes-Benz GLK-Class Recall

Mercedes-Benz GLK-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

6 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Mercedes-Benz GLK-Class?
  • NHTSA has issued six recalls for the 2014 Mercedes-Benz GLK-Class involving communication software, air bags, steering, and the diesel engine.
  • The communication software recall concerns potentially inaccurate eCall vehicle-location information.
  • The three air-bag recalls address inflator rupture, unintended deployment, and air-bag control software.
  • The steering recall concerns a potentially loose steering-coupling connecting bolt, and the diesel-engine recall concerns an oil leak near the chain-tensioner gasket.
How do I check if my 2014 Mercedes-Benz GLK-Class has an open recall?
  • You can check the VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • Call 781-868-4139 or schedule service to begin the check.
How much does a 2014 Mercedes-Benz GLK-Class recall repair cost?
  • A 2014 Mercedes-Benz GLK-Class recall repair costs nothing when completed by an authorized Mercedes-Benz dealer under the manufacturer recall campaign.
  • The applicable remedy may include software updating, inspection, tightening, or component replacement.
Can an independent shop fix a 2014 Mercedes-Benz GLK-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Mercedes-Benz of Lynnfield uses manufacturer procedures for covered recall work.
Does an open recall affect the trade-in value of the 2014 Mercedes-Benz GLK-Class?
  • Buyers and dealers check recall status, so completing an open recall can simplify a vehicle evaluation; visit our trade-in page to get started.
  • Mercedes-Benz of Lynnfield can check the VIN before you discuss your vehicle’s next step.

Recall Service & Dealership Highlights

Put Safety First

NHTSA recall information identifies six safety campaigns affecting the 2014 Mercedes-Benz GLK-Class. Communication software may report an inaccurate emergency-call location, potentially delaying responders. Air-bag campaigns address a possible inflator rupture with sharp fragments, unintended driver air-bag deployment, and software that could keep air bags from deploying as intended. A steering-coupling bolt may contribute to loss of steering, while a diesel-engine gasket leak may allow oil to reach a hot surface or create a road hazard. These conditions can carry serious consequences even when the vehicle feels normal. Do not wait for a symptom or another notice; a free VIN check can identify the next step.

Authorized Mercedes-Benz Care

Mercedes-Benz of Lynnfield is ready to help owners in Lynnfield, MA, and nearby communities with recall concerns. Factory-trained technicians follow Mercedes-Benz repair procedures and use manufacturer diagnostic tools to verify the vehicle’s campaign status and complete the correct remedy. When a recall applies, the manufacturer remedy is performed at no charge to the owner, subject to campaign coverage. OEM parts and the proper software support accurate repairs for communication, air-bag, steering, and diesel-engine campaigns. Call Mercedes-Benz of Lynnfield at 781-868-4139 or schedule an appointment for assistance.

Start With a Free VIN Check

Begin by locating your VIN and contacting Mercedes-Benz of Lynnfield. The service team can check for open recalls, explain the manufacturer remedy, and help you bring the vehicle in for the needed work. If you are unsure whether a previous owner completed a campaign, schedule service anyway—the VIN check is free and can clarify the vehicle’s status. Use schedule service to choose a convenient visit, or call 781-868-4139. Recall repairs are designed to address safety defects at no charge through the authorized dealer network, so prompt action is worthwhile.