385 Broadway Directions Rte 1 North, Lynnfield, MA 01940
Mercedes-Benz of Lynnfield
Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA
SCHEDULE NOWFrequently asked questionsNHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 17V177000 · 51 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sed
Consequence
If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 15V137000 · 30,141 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, Lamps
Consequence
Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.
NHTSA campaign 15V088000 · 147,224 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan S
Consequence
If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
Corrective Action
MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
NHTSA campaign 19V787000 · 24,226 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence
An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Corrective Action
MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign 17V177000 · 51 vehicles affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350 4Matic vehicles, 2009 C350 vehicles, 2014 CLS550, E350 4Matic, E350 Coupe 4Matic, E350 Wagon 4Matic, GLK350 and SL550 vehicles, 2012 CLS550 4Matic vehicles, 2012-2016 E350 vehicles, 2016-2017 GL450 4Matic vehicles, 2012-2014 ML350 4Matic BlueTec vehicles, 2015 S550, S550 4Matic and C300 4Matic Sed
Consequence
If the air bags do not deploy as intended in the event of a crash, there would be an increased risk of injury in the event of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update software in the affected control units, free of charge. The recall began April 2017. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign 15V137000 · 30,141 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2015 CLS 400 and CLS 400 4matic, 2012-2015 CLS 550 and CLS 550 4matic, 2012-2013 CLS 63, 2014 CLS 63, and 2014-2015 CLS 63P. The affected vehicles have LED tail lights that may not light on the sides, reducing the rear side visibility of the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, Lamps
Consequence
Reduced rear side marker illumination may prevent other drivers from seeing the vehicle, increasing the risk of a crash.
Corrective Action
MBUSA will notify owners, and dealers will update the lighting controller software, free of charge. The recall began April 6, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015030005.
NHTSA campaign 15V088000 · 147,224 vehicles affected
Defect
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2013-2015 E350 Sedan, E350 4Matic Sedan, E350 4Matic Station Wagon, E400 Hybrid Sedan, CLS 550 CGI, and CLS550 4Matic, 2013-2014 E550 4Matic Sedan, 2013 E63 Sedan, E63 Station Wagon and CLS63, 2014-2015 CLS63 4Matic, E63 4Matic Sedan, E63 4Matic Sedan S
Consequence
If the rubber seal falls into the engine compartment, it may contact parts of the exhaust system, increasing the risk of a fire.
Corrective Action
MBUSA will notify owners, and dealers will attach four additional retaining clips to the rubber seal, free of charge. The recall began March 6, 2015. Owners may contact MBUSA customer service at 1-201-573-5339. MBUSA's number for this recall is 2015020001.
5 common questions answered
NHTSA recall information identifies four safety-related areas for the 2014 Mercedes-Benz CLS-Class. A communication software fault may send emergency responders an inaccurate location. Air bag control-unit software may affect deployment in a crash. LED tail lights may lose side illumination, reducing rear visibility, while a loose hood seal may contact exhaust components and increase fire risk. Waiting can leave a known concern unresolved, especially when the vehicle appears normal during everyday driving. A prompt VIN check helps determine whether a campaign remains open, and an authorized dealer can complete the specified remedy at no charge.
Mercedes-Benz of Lynnfield provides recall service for drivers in Lynnfield, MA, and nearby communities. Our factory-trained technicians follow the manufacturer’s repair procedures and use Mercedes-Benz diagnostic tools to verify software and vehicle systems. OEM parts and approved updates help ensure the remedy matches the recall requirements. If your 2014 Mercedes-Benz CLS-Class has an open campaign, the manufacturer remedy is performed at no charge through our authorized franchise dealership. Mercedes-Benz of Lynnfield is located at 385 Broadway, Rte 1 North, Lynnfield, MA 01940, making it convenient to arrange professional recall assistance close to home.
Start by locating your vehicle identification number and contacting Mercedes-Benz of Lynnfield for a recall check. Bring the 2014 Mercedes-Benz CLS-Class to our service department so the VIN can be checked against open manufacturer records and any required remedy can be explained. Even if you are unsure whether a previous repair was completed, the check is free and worthwhile. When you are ready, schedule an appointment. Our team can help arrange the visit, answer questions, and review available service support before work begins.
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