Mercedes-Benz of Lynnfield

2014 Mercedes-Benz CLA-Class Recall

Mercedes-Benz CLA-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

5 recalls found · All repairs FREE

Structure

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoram

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Structure1

FREE1 OPEN RECALL

NHTSA campaign 21V197000 · 15,096 vehicles affected

Defect

Consequence

The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the front panel, free of charge. The recall is expected to begin May 14, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.

Communication Software1

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Air Bag1

FREE1 OPEN RECALL

NHTSA campaign 17V627000 · 495,290 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300 4Matic, E550 4Matic, 2013-2014 C63 AMG, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2013-2015 C350 4Matic Coupe, GLK250 4Matic BlueTec, GLK350, GLK350 4Matic, 2016-2017 C350e, C43 AMG, 2015 C400 4Matic, 2016-2018 C63 AMG, GLC300, GLC300 4Matic, 2017-2018 C300 Coupe, C300 4Matic Coupe, C43 AMG,

Consequence

If the driver air bag inadvertently deploys, it can increase the risk of injury and a crash.

Corrective Action

MBUSA will notify owners, and dealers will add sufficient grounding to the steering components, free of charge. The recall began in December 6, 2017. Owners may contact MBUSA customer service at 1-877-496-3691.

Brake1

FREE1 OPEN RECALL

NHTSA campaign 16V901000 · 10 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA250 vehicles manufactured December 14, 2012, to April 24, 2013 equipped with gasoline engines. The affected vehicles have a fitting that connects the vacuum line to the brake booster which may break causing increased forced to be needed to apply the brakes.

Consequence

If the vehicles unexpectedly need increased pressure on the brake pedal to apply the brakes, there would be an increased risk of a crash.

Corrective Action

MBUSA will notify owners, and dealers will replace the connector end fitting at the brake booster, free of charge. The recall is expected to begin in February 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

Fuse and Circuit Breaker1

FREE1 OPEN RECALL

NHTSA campaign 15V426000 · 43 vehicles affected

Defect

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014 CLA 250C vehicles manufactured September 10, 2014, to September 11, 2014, 2014 CLA 250C 4Matic vehicles manufactured September 13, 2014, to September 25, 2014, and 2014 CLA 45 AMG 4Matic vehicles manufactured September 10, 2014, to September 25, 2014. The affected vehicles have fuses that may have been incorrectly installed in the passenger side interior fuse boxes.

Consequence

If the fuses were not properly installed, they may lose electrical contact. In the event of a loss of electrical contact, certain systems may be impacted, including the function of the front passenger seat occupancy recognition system, the passenger side air bag indicator lamp, the instrument cluster and the windshield wipers. Should the function of the front passenger seat occupancy recognition system or the passenger side airbag indicator lamp be affected, the risk of injury for passengers in the event

Corrective Action

MBUSA will notify owners, and dealers will inspect the position and orientation of the fuses, and if necessary, replace the fuse box, free of charge. The recall began on August 18, 2015. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2015060007.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Mercedes-Benz CLA-Class?

NHTSA has issued five recalls associated with the 2014 Mercedes-Benz CLA-Class: Structure, Communication Software, Air Bag, Brake, and Fuse and Circuit Breaker.
The campaigns address potential front-panel detachment, inaccurate emergency-call location information, unintended air bag deployment, increased brake-pedal force, and incorrectly installed fuses.

How do I check if my 2014 Mercedes-Benz CLA-Class has an open recall?

You can check your 2014 Mercedes-Benz CLA-Class by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
Mercedes-Benz of Lynnfield can verify open recall records and explain the applicable manufacturer remedy.

How much does a 2014 Mercedes-Benz CLA-Class recall repair cost?

A 2014 Mercedes-Benz CLA-Class recall repair costs nothing when completed by an authorized dealer as the manufacturer remedy.
Bring the vehicle to Mercedes-Benz of Lynnfield so the VIN and repair requirements can be confirmed.

Can an independent shop fix a 2014 Mercedes-Benz CLA-Class recall?

No; only an authorized franchise dealer performs the manufacturer remedy for a 2014 Mercedes-Benz CLA-Class at no charge.
Our factory-trained technicians use manufacturer diagnostic tools and procedures for recall work.

Does an open recall affect the trade-in value of the 2014 Mercedes-Benz CLA-Class?

Buyers and dealers check recall status when evaluating a 2014 Mercedes-Benz CLA-Class, so completing an open remedy can support a smoother trade-in process.
Review your options through our trade-in page after checking the VIN.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recall information identifies five component areas for the 2014 Mercedes-Benz CLA-Class. A deteriorating panoramic front-panel adhesive may allow the panel to detach and create a road hazard. Communication software may relay an inaccurate location during an emergency call, potentially delaying responders. An unintended driver air bag deployment can increase injury and crash risk. A broken brake-booster fitting may require greater pedal force, while incorrectly positioned fuses may affect air bag indicators, occupant recognition, the instrument cluster, or windshield wipers. Waiting can leave a known safety concern unresolved, so arrange a free VIN check and prompt recall review.

Certified Dealer Expertise

Mercedes-Benz of Lynnfield provides recall assistance for drivers in Lynnfield, Peabody, Salem, Saugus, Wakefield, and nearby Massachusetts communities. Our factory-trained technicians use manufacturer diagnostic tools, repair procedures, and OEM parts when the remedy calls for replacement components. Recall repairs are performed at no charge to the owner when an open campaign applies. We can check your VIN, review the campaign details, and complete the manufacturer remedy with care. Mercedes-Benz of Lynnfield is located at 385 Broadway, Rte 1 North, Lynnfield, MA 01940. Call 781-868-4139 or schedule service.

Start With a Free VIN Check

Begin by contacting Mercedes-Benz of Lynnfield for a VIN check against open manufacturer recall records. Bring your vehicle to our Lynnfield service department so the team can confirm applicability and explain the next step. You can schedule service even if you are unsure whether a prior repair was completed; the check helps clarify the vehicle's status. If a remedy is open, our technicians can perform the required work at no charge. Do not wait on a safety question. Call 781-868-4139, schedule an appointment, and ask about current service specials.