Mercedes-Benz of Lynnfield

2014 Mercedes-Benz C-Class Recall

Mercedes-Benz C-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

5 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Find Out If We Can Help

Don't Want To Service? Sell Us Your Car!

Get a real offer for your car in minutes!

directions_car
location_on
Want to lookup by VIN? Click here.
Let's Go!

Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Mercedes-Benz C-Class?
  • NHTSA identifies five recalls for the 2014 Mercedes-Benz C-Class involving Communication Software, Air Bag, and Steering.
  • The communication software issue may affect emergency-call location accuracy.
  • The air-bag recalls address deployment, inflator, and control-unit concerns.
  • The steering recall involves a connecting bolt that may result in a loss of steering.
How do I check if my 2014 Mercedes-Benz C-Class has an open recall?
  • You can check a 2014 Mercedes-Benz C-Class for an open recall with a VIN check at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Lynnfield can confirm the vehicle's recall status and explain the applicable remedy.
  • Schedule an appointment for a convenient recall review.
How much does a 2014 Mercedes-Benz C-Class recall repair cost?
  • A 2014 Mercedes-Benz C-Class recall repair costs nothing when completed by an authorized dealer under the manufacturer's recall program.
  • Eligible remedies, including software updates, inspections, grounding, and air-bag replacement, are performed at no charge.
Can an independent shop fix a 2014 Mercedes-Benz C-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2014 Mercedes-Benz C-Class at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians and manufacturer diagnostic equipment for recall work.
Does an open recall affect the trade-in value of the 2014 Mercedes-Benz C-Class?
  • Buyers and dealers check recall status when evaluating a 2014 Mercedes-Benz C-Class, so completing an open remedy can support a smoother trade-in process.
  • Explore your vehicle's value through our trade-in page.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA identifies five recalls involving communication software, air bags, and steering. A communication software fault may send an inaccurate location to emergency responders, potentially delaying help. Air-bag concerns include an inflator that may release sharp metal fragments, an inadvertent driver air-bag deployment, and air bags that may not deploy as intended. A steering coupling bolt may also contribute to a loss of steering and increase crash risk. Waiting to confirm an open recall can leave a known safety concern unresolved. A free VIN check helps determine whether your vehicle needs the manufacturer's remedy and provides a clear path toward safer driving.

Factory-Backed Service

Mercedes-Benz of Lynnfield provides recall support for drivers in Lynnfield, Peabody, Wakefield, Saugus, and surrounding Massachusetts communities. Our factory-trained technicians use manufacturer diagnostic tools and genuine OEM parts or software procedures specified for the campaign. Depending on the recall, service may include checking communication software, updating control-unit software, inspecting steering hardware, adding grounding, or replacing an air-bag module. Manufacturer recall remedies are completed at no charge to the owner when covered by the campaign. Visit Mercedes-Benz of Lynnfield at 385 Broadway, Rte 1 North, Lynnfield, MA 01940 for reassuring, brand-specific care.

Take the Next Step

Start with a VIN check, even if you are unsure whether a prior owner completed a recall repair. Bring the vehicle to Mercedes-Benz of Lynnfield so our team can confirm open campaigns and review the proper remedy. Then schedule service or schedule an appointment at a time that works for you. The check is free, and eligible recall repairs are performed at no charge. If you notice a safety concern or receive a manufacturer notice, do not postpone contacting us. Call 781-868-4139 for assistance with your 2014 Mercedes-Benz C-Class recall visit.