Mercedes-Benz of Lynnfield

2014 Mercedes-Benz B-Class Electric Drive Recall

Mercedes-Benz B-Class Electric Drive Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2014 Mercedes-Benz B-Class Electric Drive?

NHTSA identifies two recalls for the 2014 Mercedes-Benz B-Class Electric Drive: one involving Communication Software and one involving the Battery.
The Communication Software recall concerns a possible inaccurate emergency-call vehicle location caused by a date-and-time software fault.
The Battery recall concerns a communication error that may shut down the electric powertrain and cause a loss of propulsion.

How do I check if my 2014 Mercedes-Benz B-Class Electric Drive has an open recall?

You can check the VIN at NHTSA.gov or receive a free VIN check at our service department.
Mercedes-Benz of Lynnfield can verify open recall status and explain the manufacturer’s remedy.
Schedule service if you want our team to complete the check.

How much does a 2014 Mercedes-Benz B-Class Electric Drive recall repair cost?

A 2014 Mercedes-Benz B-Class Electric Drive recall repair is free at an authorized dealer when the vehicle is covered by the recall.
The manufacturer specifies the remedy, and an authorized franchise dealer performs it at no charge to the owner.

Can an independent shop fix a 2014 Mercedes-Benz B-Class Electric Drive recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Mercedes-Benz of Lynnfield uses factory-trained technicians and manufacturer diagnostic procedures for recall service.

Does an open recall affect the trade-in value of the 2014 Mercedes-Benz B-Class Electric Drive?

Buyers and dealers check recall status, so completing an open recall can be an important part of preparing a 2014 Mercedes-Benz B-Class Electric Drive for trade-in.
Visit our trade-in page to start discussing your vehicle.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA’s two recalls involve specific safety risks. The Communication Software defect may leave the emergency call system with an inaccurate date or time, which could transmit an incorrect vehicle location and delay emergency responders when help is needed. The Battery defect may cause a communication error that shuts down the electric powertrain, temporarily immobilizing the vehicle and creating a loss of propulsion power. A vehicle stall increases crash risk. Waiting can leave these conditions unresolved, so owners should arrange a VIN check promptly, even if the vehicle drives normally and no warning has appeared.

Factory-Backed Expertise

Mercedes-Benz of Lynnfield provides recall support for drivers in Lynnfield, MA, and nearby communities. Our factory-trained technicians follow Mercedes-Benz procedures with manufacturer diagnostic tools and OEM parts or software updates as required by the remedy. A recall repair is completed at no charge to the owner when the campaign applies. We can check the Communication Software and Battery recall status, answer questions about the repair, and help identify the correct next step. Trust Mercedes-Benz of Lynnfield for authorized service designed around your vehicle’s manufacturer requirements and safety needs.

Take the Next Step

Start with a VIN check, then bring your 2014 Mercedes-Benz B-Class Electric Drive to our service department if an open recall requires attention. If you are unsure whether a previous owner completed the repair or whether an over-the-air update succeeded, schedule an appointment anyway—the check is free. Our team can verify the vehicle, explain the manufacturer remedy, and perform qualifying recall work at no charge. Getting the process started is simple: have your VIN ready, choose a convenient time, and let Mercedes-Benz of Lynnfield help restore confidence in your electric hatchback.