Mercedes-Benz of Lynnfield

2013 Mercedes-Benz GLK-Class Recall

Mercedes-Benz GLK-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

6 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Mercedes-Benz GLK-Class?
  • NHTSA has issued six recalls for the 2013 Mercedes-Benz GLK-Class involving communication software, air bag, steering, and exterior lighting components.
  • The six recalls include one communication software recall, three air bag recalls, one steering recall, and one exterior lighting recall.
How do I check if my 2013 Mercedes-Benz GLK-Class has an open recall?
  • You can check your 2013 Mercedes-Benz GLK-Class by VIN at NHTSA.gov or receive a free VIN check at our service department.
  • Mercedes-Benz of Lynnfield can verify recall status and explain any applicable manufacturer remedy.
How much does a 2013 Mercedes-Benz GLK-Class recall repair cost?
  • A 2013 Mercedes-Benz GLK-Class recall repair is free at an authorized dealer when the vehicle is covered by the applicable recall.
  • Manufacturer safety recall remedies are performed at no charge to the owner.
Can an independent shop fix a 2013 Mercedes-Benz GLK-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2013 Mercedes-Benz GLK-Class at no charge.
  • Authorized technicians can use manufacturer diagnostic equipment and complete the specified recall repair.
Does an open recall affect the trade-in value of the 2013 Mercedes-Benz GLK-Class?
  • Buyers and dealers check recall status, so an open recall may affect the trade-in process for a 2013 Mercedes-Benz GLK-Class; visit our trade-in page to get started.
  • Completing an eligible recall remedy can help document that the manufacturer safety campaign was addressed.

Recall Service & Dealership Highlights

Protect Occupants and Control

NHTSA recall information identifies risks involving inaccurate emergency-call location data, air bag inflator explosions, unintended driver air bag deployment, a steering coupling bolt that could contribute to loss of steering, and exterior lighting that may create glare. These conditions can delay emergency response, cause serious injury, or increase crash risk. Waiting can leave a known safety concern unresolved, even when the vehicle drives normally. Mercedes-Benz of Lynnfield encourages 2013 Mercedes-Benz GLK-Class owners to arrange a VIN check promptly so an open recall can be identified and the specified remedy completed without charge.

Authorized Mercedes-Benz Expertise

Mercedes-Benz of Lynnfield provides recall service in Lynnfield, MA, for drivers from Peabody, Salem, Saugus, Wakefield, and nearby North Shore communities. Factory-trained technicians use manufacturer diagnostic tools to verify recall status, inspect affected systems, and complete the specified remedy with OEM parts when parts are required. Eligible manufacturer safety recall repairs are performed at no charge to the owner. Our team can also answer questions about the communication software, air bag, steering, and exterior lighting campaigns affecting the 2013 Mercedes-Benz GLK-Class.

Simple Steps to Get Started

Start by locating your VIN and contacting Mercedes-Benz of Lynnfield for a recall check. Bring the 2013 Mercedes-Benz GLK-Class to our service department so a technician can confirm whether an open campaign applies and complete the remedy. If you are unsure whether a repair was performed, still schedule an appointment; the VIN check is free. Our team can explain the repair, answer your questions, and help you move forward with confidence. Prompt action is especially important when a notice involves steering, air bags, lighting, or emergency communication.