Mercedes-Benz of Lynnfield

2013 Mercedes-Benz GL-Class Recall

Mercedes-Benz GL-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Mercedes-Benz GL-Class?
  • NHTSA has issued three recalls for the 2013 Mercedes-Benz GL-Class involving Communication Software, Front Suspension, and Seat Belt components.
  • The Communication Software recall concerns potentially inaccurate emergency-call vehicle location information.
  • The Front Suspension recall concerns oil leakage that may increase fire risk.
  • The Seat Belt recall concerns second-row anchor fitting bolts that may loosen and affect occupant restraint.
How do I check if my 2013 Mercedes-Benz GL-Class has an open recall?
  • You can check a 2013 Mercedes-Benz GL-Class VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • Bring the vehicle in or schedule an appointment so the team can verify recall status and discuss the manufacturer remedy.
How much does a 2013 Mercedes-Benz GL-Class recall repair cost?
  • A 2013 Mercedes-Benz GL-Class recall repair is free at an authorized dealer when the vehicle is covered by the applicable manufacturer recall.
  • Mercedes-Benz remedies for the recalls described by NHTSA are performed at no charge to the owner.
Can an independent shop fix a 2013 Mercedes-Benz GL-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
  • An independent shop may provide other maintenance, but recall campaigns should be handled through an authorized Mercedes-Benz dealer.
Does an open recall affect the trade-in value of a 2013 Mercedes-Benz GL-Class?
  • Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process clear; visit our trade-in page to get started.
  • Mercedes-Benz of Lynnfield can check recall status before you discuss your vehicle's trade-in.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA reports three safety-related concerns for the 2013 Mercedes-Benz GL-Class. A Communication Software fault may relay an inaccurate emergency-call location, potentially delaying responders and increasing injury risk. A Front Suspension condition may allow oil to leak, and oil near an ignition source can increase the risk of fire. A Seat Belt issue may involve second-row anchor bolts that were not properly torqued; if they loosen, an occupant may not be properly restrained in a crash. Waiting can leave a known safety concern unresolved. A prompt VIN check helps determine whether your vehicle needs a free manufacturer remedy.

Factory-Authorized Expertise

Mercedes-Benz of Lynnfield provides factory-trained technicians, manufacturer diagnostic tools, and OEM parts for recall service. The team follows the manufacturer's procedures to check Communication Software, inspect the Front Suspension concern, or verify second-row Seat Belt anchor fitting bolts when applicable. Covered recall remedies are completed free of charge, giving drivers a clear path to address safety issues without postponing needed work. Located in Lynnfield, MA, Mercedes-Benz of Lynnfield serves nearby communities across the North Shore with knowledgeable service and a reassuring, manufacturer-focused experience.

Take the Next Step

Start with your vehicle identification number. Mercedes-Benz of Lynnfield can check whether your 2013 Mercedes-Benz GL-Class has an open recall and explain the next step. Bring the vehicle to the service department and schedule service even if you are unsure whether a previous repair was completed; the VIN check is free. If you received a manufacturer notice, have a safety concern, or simply want reassurance, contacting the dealership is a practical next move. The team can arrange the applicable no-charge remedy through an authorized Mercedes-Benz service department.