Mercedes-Benz of Lynnfield

2013 Mercedes-Benz E-Class Recall

Mercedes-Benz E-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

6 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Mercedes-Benz E-Class?
  • NHTSA identifies six recalls for the 2013 Mercedes-Benz E-Class involving Communication Software, Air Bag, and Hood components.
  • The communication-software recall concerns potentially inaccurate eCall vehicle-location information.
  • The four air-bag recalls address inflator explosion, unintended deployment, and air bags that may not deploy as intended.
  • The hood recall concerns a rubber seal that may contact exhaust components and increase fire risk.
How do I check if my 2013 Mercedes-Benz E-Class has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • The VIN identifies the recall status of your exact vehicle.
  • Our team can explain any open remedy and help you schedule an appointment.
How much does a 2013 Mercedes-Benz E-Class recall repair cost?
  • A 2013 Mercedes-Benz E-Class recall repair is free at an authorized dealer when the vehicle is covered by the manufacturer recall.
  • Eligible remedies are completed according to the manufacturer’s instructions.
Can an independent shop fix a 2013 Mercedes-Benz E-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians and manufacturer procedures for recall work.
Does an open recall affect the trade-in value of the 2013 Mercedes-Benz E-Class?
  • Buyers and dealers check recall status, so completing an open remedy can support a smoother trade-in process; explore our trade-in page.
  • A VIN check can clarify the vehicle’s recall status before you discuss its trade-in.

Recall Service & Dealership Highlights

Protect Occupants Promptly

NHTSA recall information identifies six recalls involving the communication software, air bags, and hood. An inaccurate eCall location could delay emergency responders. Air-bag defects could cause an inflator to rupture and send metal fragments toward occupants, allow unintended deployment, or prevent deployment as intended during a crash. The hood issue could allow a rubber seal to contact hot exhaust components and increase fire risk. Waiting leaves a potentially safety-related condition unresolved. Mercedes-Benz of Lynnfield can check your VIN and explain the appropriate manufacturer remedy. If you have received a notice or simply have questions, contact the service team promptly and schedule service.

Authorized Mercedes-Benz Care

Mercedes-Benz of Lynnfield provides recall support for drivers in Lynnfield, MA, and nearby communities. Factory-trained technicians use manufacturer diagnostic tools, repair procedures, and OEM parts to address eligible recall conditions correctly. The manufacturer’s specified recall remedy is performed at no charge through an authorized franchise dealer. Our team can verify the VIN, identify applicable open recalls, answer questions about the communication software, air-bag, or hood concern, and arrange the next step. Visit us at 385 Broadway, Rte 1 North, Lynnfield, or schedule an appointment online for convenient assistance.

Start With a Free VIN Check

Begin by checking the VIN through NHTSA.gov or by contacting Mercedes-Benz of Lynnfield. Bring your 2013 Mercedes-Benz E-Class to our service department so the team can confirm whether a recall remains open and perform the applicable remedy. You should schedule service even if you are unsure whether previous work was completed, because the VIN check is free and helps remove uncertainty. If a recall is identified, our authorized technicians will explain the repair and arrange the visit. Use our online scheduler to schedule service, or call Mercedes-Benz of Lynnfield at 781-868-4139.