Mercedes-Benz of Lynnfield

2013 Mercedes-Benz CLS-Class Recall

Mercedes-Benz CLS-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Mercedes-Benz CLS-Class?
  • NHTSA recall information identifies three recalls for the 2013 Mercedes-Benz CLS-Class involving communication software, exterior lighting, and the hood.
  • The communication software recall concerns an inaccurate emergency-call vehicle location.
  • The exterior lighting recall concerns LED tail lights that may not illuminate on the sides.
  • The hood recall concerns a rubber seal that may contact the exhaust system and increase fire risk.
How do I check if my 2013 Mercedes-Benz CLS-Class has an open recall?
  • You can check your VIN at NHTSA.gov or receive a free VIN check at the Mercedes-Benz of Lynnfield service department.
  • A VIN check confirms whether a manufacturer remedy remains open for your specific vehicle.
  • Call Mercedes-Benz of Lynnfield at 781-868-4139 for assistance.
How much does a 2013 Mercedes-Benz CLS-Class recall repair cost?
  • A 2013 Mercedes-Benz CLS-Class recall repair is free at an authorized dealer when the vehicle has an applicable open recall.
  • The manufacturer remedy may involve a software update, lighting controller update, or hood-seal repair.
Can an independent shop fix a 2013 Mercedes-Benz CLS-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • Authorized technicians use manufacturer diagnostic tools, procedures, and parts required for the recall repair.
Does an open recall affect the trade-in value of the 2013 Mercedes-Benz CLS-Class?
  • Buyers and dealers check recall status, so completing an open recall can help support a smoother trade-in process.
  • Visit our trade-in page to begin the vehicle evaluation process.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recall information identifies three safety-related concerns for the 2013 Mercedes-Benz CLS-Class. A communication software fault may cause the emergency call system to transmit an inaccurate vehicle location, potentially delaying responders. An exterior lighting issue may prevent LED tail lights from illuminating on the sides, reducing rear visibility and increasing crash risk. A hood-seal issue may allow the seal to contact exhaust components, increasing the risk of fire. Because these concerns may not be obvious during normal driving, waiting for a symptom is not a safe strategy. A prompt VIN check helps determine whether an open remedy should be completed.

Expert Mercedes-Benz Service

Mercedes-Benz of Lynnfield provides recall service for drivers in Lynnfield, Peabody, Boston’s North Shore, and nearby Massachusetts communities. Our factory-trained technicians follow Mercedes-Benz repair procedures and use manufacturer diagnostic tools to verify recall status and complete the correct remedy. Depending on the VIN, service may include checking a communication software update, updating the lighting controller, or securing the hood seal with the specified retaining clips. Applicable recall repairs are performed at no charge. Choosing Mercedes-Benz of Lynnfield helps ensure the manufacturer remedy is documented and completed with the appropriate equipment and OEM parts.

Start With a Free VIN Check

Begin by locating your vehicle identification number and contacting Mercedes-Benz of Lynnfield. We can check the VIN for open recalls, explain the applicable remedy, and arrange a convenient visit. Bring the vehicle to our service department even if you are unsure whether a previous owner completed the repair. The VIN check is free, and an authorized technician can confirm the work required. Do not wait if you received a manufacturer notice or have questions about emergency-call accuracy, rear lighting, or the hood seal. Schedule an appointment today at Mercedes-Benz of Lynnfield in Lynnfield, MA.