Mercedes-Benz of Lynnfield

2013 Mercedes-Benz CL-Class Recall

Mercedes-Benz CL-Class Recall service at Mercedes-Benz of Lynnfield in Lynnfield, MA

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Communication Software

FREE1 OPEN RECALL

NHTSA campaign 19V787000 · 24,226 vehicles affected

Defect

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Corrective Action

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Mercedes-Benz CL-Class?
  • NHTSA has issued three recalls for the 2013 Mercedes-Benz CL-Class involving Communication Software, Exterior Lighting, and Hood.
  • The Communication Software recall may affect emergency-call location accuracy.
  • The Exterior Lighting recall concerns reduced side visibility from LED tail lights.
  • The Hood recall involves a rubber seal that may contact exhaust components and increase fire risk.
How do I check if my 2013 Mercedes-Benz CL-Class has an open recall?
  • You can check whether your 2013 Mercedes-Benz CL-Class has an open recall with a VIN check at NHTSA.gov or receive a free VIN check from our service department.
  • A VIN check confirms the recall status of your specific vehicle.
  • Contact Mercedes-Benz of Lynnfield at 781-868-4139 for assistance.
How much does a 2013 Mercedes-Benz CL-Class recall repair cost?
  • A 2013 Mercedes-Benz CL-Class recall repair costs nothing at an authorized dealer when it is an eligible manufacturer safety recall remedy.
  • Communication software, lighting software, and hood-seal remedies are performed free of charge as specified by the manufacturer.
Can an independent shop fix a 2013 Mercedes-Benz CL-Class recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy for a 2013 Mercedes-Benz CL-Class recall at no charge.
  • Mercedes-Benz of Lynnfield uses factory-trained technicians, manufacturer diagnostic tools, and OEM parts or approved software procedures.
Does an open recall affect the trade-in value of the 2013 Mercedes-Benz CL-Class?
  • Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation for a 2013 Mercedes-Benz CL-Class.
  • Explore the trade-in page and confirm recall completion with a VIN check before discussing your vehicle’s value.

Recall Service & Dealership Highlights

Safety Comes First

NHTSA identifies three recall concerns tied to the 2013 Mercedes-Benz CL-Class. A Communication Software fault may cause the emergency call system to transmit an inaccurate vehicle location, potentially delaying emergency responders. An Exterior Lighting issue may prevent the sides of the LED tail lights from illuminating, reducing rear side visibility and increasing crash risk. A Hood issue may allow a rubber seal to contact exhaust components, increasing the risk of fire. Waiting can leave these safety concerns unresolved. A prompt VIN check and authorized recall inspection can identify the correct manufacturer remedy and help restore confidence before you continue driving.

Authorized Mercedes-Benz Care

Mercedes-Benz of Lynnfield provides recall service with factory-trained technicians, manufacturer diagnostic tools, and OEM parts or approved software procedures. Our team follows the manufacturer’s remedy for Communication Software, Exterior Lighting, and Hood recalls, with eligible safety recall work performed free of charge to the owner. Located in Lynnfield, MA, Mercedes-Benz of Lynnfield serves drivers from nearby North Shore communities who want authorized Mercedes-Benz expertise close to home. We can check your VIN, explain the result clearly, and help coordinate the appropriate repair. Call 781-868-4139 or schedule an appointment.

Take the Next Step

Start with a VIN check, even if you are unsure whether a previous owner completed the recall. If an open recall appears, bring the vehicle to Mercedes-Benz of Lynnfield so a factory-trained technician can verify the condition and perform the manufacturer remedy at no charge. You can schedule service online or call 781-868-4139 to discuss your visit. Do not postpone a concern involving emergency-call accuracy, rear visibility, or possible exhaust contact. The VIN check is free, and our team can guide you through the process from confirmation to completion in Lynnfield, Massachusetts.